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Telephone Etiquettes

2 Reviews

Vashi, Mumbai

Course ID: 26065

Vashi, Mumbai

Students Interested 1 (Seats Left 0)

2 Reviews

About the Course

This training program is to enable the trainees to use the telephone as a business tool in order to achieve the company targets.

Topics Covered

Important Components of a Dialogue
P - Pitch
I - Inflection
T - Tone
C - Courtesy
U - Understanding
R – Rate of Speech
E – Enunciation

Asking the right questions
Developing effective probing skills
Dealing with a difficult conversation

Internal and External Customers
Understanding Customer Expectations
Moments of Truth
Service to Satisfaction

Conference Call Etiquette
Ground rules for conference calls
Do’s and Don’ts on conference calls

Who should attend

Anyone who uses the phone as a mode of communication


No prerequisites

What you need to bring

Notepads and pens

Key Takeaways

Recognize and overcome barriers
Prepare for calls
Set up work area to support organized telephone communications
Use appropriate language and voice inflection
Use questioning and listening skills
Handle special telephone tasks professionally
Use effective skills when working with technology tools

Date and Time

Not decided yet.

About the Trainer

Melissa Francis picture

5 Avg Rating

90 Reviews

88 Students

13 Courses

Melissa Francis


9 Years of Experience

I have been conducting leadership training workshops for the last three years for a number of corporates in Mumbai

Student Feedback


Average Rating





Melissa, by far is one of the BEST trainers that I have come across, with great expertise. She is extremely responsible and credible, processing critical ability to manage challenging situations 24X7.



Melissa is found to be a very good, enthusiastic and friendly trainer, always innovative & a very hard worker. She knows her responsibilities well & is also found to be very cooperative & result oriented.


Students Interested 1 (Seats Left 0)

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