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Telephone Etiquettes

12 Reviews

Vashi, Mumbai

Course ID: 26065

Vashi, Mumbai

Students Interested 1 (Seats Left 0)

12 Reviews

About the Course

This training program is to enable the trainees to use the telephone as a business tool in order to achieve the company targets.

Topics Covered

Important Components of a Dialogue
P - Pitch
I - Inflection
T - Tone
C - Courtesy
U - Understanding
R – Rate of Speech
E – Enunciation

Asking the right questions
Developing effective probing skills
Dealing with a difficult conversation

Internal and External Customers
Understanding Customer Expectations
Moments of Truth
Service to Satisfaction

Conference Call Etiquette
Ground rules for conference calls
Punctuality
Do’s and Don’ts on conference calls

Who should attend

Anyone who uses the phone as a mode of communication

Pre-requisites

No prerequisites

What you need to bring

Notepads and pens

Key Takeaways

Recognize and overcome barriers
Prepare for calls
Set up work area to support organized telephone communications
Use appropriate language and voice inflection
Use questioning and listening skills
Handle special telephone tasks professionally
Use effective skills when working with technology tools

Date and Time

Not decided yet.

About the Trainer

Melissa Francis picture

5 Avg Rating

90 Reviews

91 Students

13 Courses

Melissa Francis

Consultant

9 Years of Experience

I have been conducting leadership training workshops for the last three years for a number of corporates in Mumbai

Student Feedback

5

Average Rating

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Reviews

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Anjali Gala

I had taken training under Melissa F. Ma'am for Interview Training Skills and Personality Development. It was a crucial time where we students had to shift from college to corporate world. All types of emotions Stress, Excitement , Happiness , Curiosity were pumping. Ma'am taught us , supported us , encouraged us and gave guidance in every small step . It was the support and care we needed at that time. She paid careful attention to each and every student so that we all are growing together. Every session was an interactive one. We students were always looking forward for the next upcoming sessions. Every session has various activities and from those activities we take back some learning. It wasn't like attending a lecture taking down notes. We had practical exposure , we learned many things. It was always a pleasure to receive guidance and support from Melissa F. Ma'am.

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Tirukumaran

Melissa, by far is one of the BEST trainers that I have come across, with great expertise. She is extremely responsible and credible, processing critical ability to manage challenging situations 24X7.

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Subhodh Kilaje

Melissa's ability to connect with her trainees and work at a personal level is stupendous. She is extremely hard working, DETERMINED for SUCCESS but with all the sincerity.....on the lighter side of life she like a RDX in training.

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Akshaya Jadhav

Melissa is a hard working, very sincere and persuasive trainer. I enjoyed being trained with her. All in all, it has been a very pleasant experience to have been trained with a trainer such as Melissa and I would plunge on an opportunity to be trained with her again.

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Sumedh

Melissa is found to be a very good, enthusiastic and friendly trainer, always innovative & a very hard worker. She knows her responsibilities well & is also found to be very cooperative & result oriented.

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Rahul

Melissa is one of the few trainers that I know, who has a lot of knowledge and expertise. I know her as a diligent trainer committed to what she is doing. She invigorates her participants.

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Aklesh Kumar Shukla

Melissa is among the very few through training professionals that I have comes across. Starting from her first meeting she came across as very honest and extremely professional. As a master trainer, these two qualities, honesty and professionalism are of great value...and Melissa just exemplifies it. She adds a brownie point to all this by being an extremely nice and friendly person as well.

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Vijay Goswami

Melissa is very balanced trainer, she is very helpful and a very technically competent professional. She is very dynamic and trains to handle all challenges in a very mature way and with great ease.

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Ritesh Modi

Melissa is a highly intellectual individual. She is a classic example to the saying that "looks can be deceiving". She will find ways to reach out to you and connect professionally and personally.

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Umesh Mungekar

I have no words to express but will describe her as a ONE WOMAN ARMY.Truly dedicated to her work.Would not leave any stone unturned till the goal is achieved. Someone who can make her trainees think why it said impossible is nothing.

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Aparna Gaikwad

Melissa is very energetic and her enthusiasm is contagious. She is always with go get attitude. She is self-driven, hard-working and always smiling.She actually helped me actually move through office etiquette's like a dance.

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Aejaz Khan

Her inquisitive nature and upbeat personality made her an asset within the training room and a real pleasure to be trained with. Melissa is a great Asset and is highly recommended as she is good at multiple things.

Discussions

Students Interested 1 (Seats Left 0)

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