loading......

Where do you need ?

location

Please select a Location.

Enquire

Submit your enquiry for Telephone Etiquettes

Please enter valid question or comment

Please enter your name.

Please enter valid Phone Number

Please enter the Pin Code.

By submitting, you agree to our Terms of use and Privacy Policy

Connect With Melissa

You have reached a limit!

We only allow 20 Tutor contacts under a category. Please send us an email at support@urbanpro.com for contacting more Tutors.

You Already have an UrbanPro Account

Please Login to continue

Please Enter valid Email or Phone Number

Please Enter your Password

Please Enter valid Password or OTP

Forgot Password? Resend OTP OTP Sent

Sorry, we were not able to find a user with that username and password.

We have sent you an OTP to your register email address and registered number. Please enter OTP as Password to continue

Further Information Received

Thank you for providing more information about your requirement. You will hear back soon from the trainer

Share

course photo

Telephone Etiquettes

Vashi, Mumbai

2,500

2 Reviews
1 Interested

About the Course


This training program is to enable the trainees to use the telephone as a business tool in order to achieve the company targets.

Topics Covered

Important Components of a Dialogue
P - Pitch
I - Inflection
T - Tone
C - Courtesy
U - Understanding
R – Rate of Speech
E – Enunciation

Asking the right questions
Developing effective probing skills
Dealing with a difficult conversation

Internal and External Customers
Understanding Customer Expectations
Moments of Truth
Service to Satisfaction

Conference Call Etiquette
Ground rules for conference calls
Punctuality
Do’s and Don’ts on conference calls

Who should attend

Anyone who uses the phone as a mode of communication

Pre-requisites

No prerequisites

What you need to bring

Notepads and pens

Key Takeaways

Recognize and overcome barriers
Prepare for calls
Set up work area to support organized telephone communications
Use appropriate language and voice inflection
Use questioning and listening skills
Handle special telephone tasks professionally
Use effective skills when working with technology tools
Content
Reviews

Recommendations & reviews from previous Customers:

Tirukumaran

"Melissa, by far is one of the BEST trainers that I have come across, with great expertise. She is extremely responsible and credible, processing critical ability to manage challenging situations 24X7. "

attended Telephone Etiquettes


Sumedh

"Melissa is found to be a very good, enthusiastic and friendly trainer, always innovative & a very hard worker. She knows her responsibilities well & is also found to be very cooperative & result oriented. "

attended Telephone Etiquettes


Questions and Comments

Thousands of experts Tutors, Trainers & other Professionals are available to answer your questions

Comment ?

Questions Guidelines

  • Start your question with simple statements like "what", "when", "where", or "how".
  • Ensure your question or answer is not offensive or insensitive - it may be voted down or banned.
  • Please provide as much detail as possible as this will allow our members to better understand and respond to your question.
  • Take some time to categorize your question. This will greatly help other users find the question.


You can add upto 6 Images

Ask


Recommendations & reviews from previous Customers:

Tirukumaran

"Melissa, by far is one of the BEST trainers that I have come across, with great expertise. She is extremely responsible and credible, processing critical ability to manage challenging situations 24X7. "

attended Telephone Etiquettes


Sumedh

"Melissa is found to be a very good, enthusiastic and friendly trainer, always innovative & a very hard worker. She knows her responsibilities well & is also found to be very cooperative & result oriented. "

attended Telephone Etiquettes


Date and Time

Not decided yet.

cash back100% Money Back Guarentee

About the Trainer

Melissa Francis picture

Melissa Francis

Consultant


I have been conducting leadership training workshops for the last three years for a number of corporates in Mumbai
Seats Left-

Students Interested 1

Course Id: 26065