UrbanPro.com Terms of Use

UrbanPro.com is an online networking community that connects its members through a variety of services that it provides to its members. This document covers the terms and conditions under which these services are provided.

  • Your registration as a member of UrbanPro.com or the use of any of the features and services on UrbanPro.com, either as a registered member or as a visitor constitutes automatic acceptance of these terms and conditions.
  • UrbanPro.com reserves the right to update the terms, conditions and notices of this agreement without notice to you. It is your responsibility to periodically review the most current version of this Agreement.
  • By accessing or using the Sites, Content, or Services, you agree to be bound by these Terms of Service.
  • If you do not agree with any of the terms and conditions of UrbanPro.com, do not register and you will not be authorized to use UrbanPro.com services.
  • The views expressed on the website are not those of UrbanPro.com, and any issues in them belong to the respective contributors.
  • Through the use of this site, you agree to hold UrbanPro.com harmless and its sponsors, owners, shareholders or employees against any claims.
  • You are responsible for safeguarding the password that you use to access the Sites, Content and Services. You agree not to disclose your password to any third party. You agree to take sole responsibility for any activities or actions under your password, whether or not you have authorized such activities or actions.
  • You may not make any content item originating from UrbanPro.com available for public access by any means whatsoever without obtaining prior written permission from UrbanPro.com.
  • UrbanPro.com provides a variety of forums for its members to express themselves in the form of blogs, comments, reviews and photographs. You truthfully assert that the content being contributed is yours and that you own the copyright to the content.
  • The content on the website is posted by UrbanPro.com, visitors and its members. UrbanPro.com will attempt to ensure the integrity and the accuracy of the Site in the Content and or Services but it does not guarantee that the information is accurate or complete or current. UrbanPro.com can not be held liable for inaccuracy of any data listed on the website or any damage caused by the use of inaccurate data. It is UrbanPro.com's policy to correct any inaccuracy reported within 7 days.
  • The opinions and reviews expressed on the site belong to the users and UrbanPro.com cannot be held liable in any way about the content of the opinions and reviews. The platform allows users to express their views about different schools, teachers and training centers.
  • Information about the schools posted on the site is obtained from their official websites, other source on the internet and in some cases by calling the schools.
  • UrbanPro.com should not be thought of as the authority and the final guide in your decision making.
  • UrbanPro.com at its sole discretion may edit, delete or block access to any Content including Member Posted Content, without notice and without liability. We will however make reasonable efforts to inform you of the changes.
  • By uploading the logo of your institute, you give UrbanPro.com the right to use the logo on UrbanPro.com website as well as on any UrbanPro marketing material.
  • If you are a visitor on our website and if you update any personal contact information such as phone number or e-mail address, UrbanPro.com reserves the right to contact you over Phone calls, SMS or E-mail. If the intention was for tutoring/learning, or seeking information about our product & services, UrbanPro team will guide you accordingly via phone call, SMS or e-mail.

While using the web site and engaged in any form of communication on any of the forums, you agree not to:

  • Post, publish or transmit any messages that is false, misleading, defamatory, harmful, threatening, abusive, harassing, defamatory, invades another's privacy, offensive, promotes racism, hatred or harm against any individual or group or religion or caste, infringes another's rights including any intellectual property rights or copyright or trademark, violates or encourages any conduct that would violate any applicable law or regulation or would give rise to civil liability.
  • Upload or post otherwise make available any content that you do not have a right to make available, under any law or under contractual or fiduciary relationships.
  • Upload or post or otherwise make available any Content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party. You may, however, post excerpts of copyrighted material so long as they adhere to Fair Use guidelines.
  • Collect screen names and email addresses of members for purposes of advertisement, solicitation or spam are prohibited.
  • UrbanPro doesn't allow registration for Home Tuition Agencies & Organizations who are engaged in providing products or services similar to that of UrbanPro.com (or) who is engaged in collection of data from UrbanPro website and sharing/utilizing it for the benefit of competitors. If there are any such registrations, UrbanPro.com reserves the right to terminate those accounts without any prior notice & without processing the refund of subscription associated to those accounts. UrbanPro also reserves the right to initiate any legal proceedings if any 'Home Tuition Agencies or Organizations' contravenes condition as stated above.
  • Kindly clarify your doubts before you make a payment to upgrade to any of our premium membership plans or buy extra coins. Once a payment is made, it cannot be refunded.
  • Before availing any of our advertising packages - Sponsored Listing, Branding Package and Banner Ad, kindly understand the benefits the packages offer. The payment made for any of our Branding packages is non-refundable.
  • In case you have any doubt or query, please drop an email at . We’ll get back to you within 2 working days.
  • Attempt to probe, scan, or test the vulnerability of website or breach any security or authentication measures.
  • Access or search the Sites Content or Services with any engine, software, or tool.
  • Send unsolicited email, junk mail, spam, or chain letters, or promotions or advertisements for products or services.
  • Reformat or frame any portion of the web pages that are part of the UrbanPro.com Site without a written agreement.
  • Create user accounts by automated means or under false or fraudulent pretenses.
  • Post text, messages, graphics or materials that are sales offers, advertisements, or promotions for products or services.
  • UrbanPro.com reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Services with or without notice.

For UrbanPro ‘Assured’ Tutors

  • All Tutors who are receiving enquiries from UrbanPro in categories that have been marked as ‘UrbanPro Assured’ categories will be considered as ‘UrbanPro Assured’ Tutors once their application for membership is accepted and approved by UrbanPro. Following terms will be deemed as accepted by you, if you register yourself as an ‘UrbanPro Assured’ tutor or if you respond (via call, message or booking a demo) to any enquiry in an ‘UrbanPro Assured’ category.
  • Categories will be designated as ‘UrbanPro Assured’ categories for ‘online’ or ‘offline’ (tuitions conducted at student’s home, tutor’s home or tuition centres) - via email communication. The same will be conveyed on UrbanPro website if the tutor signs up for any such category. In any case, the decision of UrbanPro team regarding the categories of enquiries that qualify as ‘UrbanPro Assured’ will be considered as final and binding.
  • If you have applied for ‘Assured’ membership, your application will need to be accepted and approved by UrbanPro, before you can be confirmed as an ‘UrbanPro Assured’ Tutor.
  • Benefits of being an UrbanPro Assured Tutor:
    • You will be charged UrbanPro coins for every enquiry you respond to, but you will not lose UrbanPro coins if you call someone and the call does not get picked up (after at least 3 attempts)
    • Your UrbanPro coins will never expire
    • You will get bonus UrbanPro coins as an incentive for getting payments from students who posted an enquiry on UrbanPro
  • Coins will get auto-refunded if the following scenarios apply:
    • If it is a general enquiry posted by a Student.
      • You can choose to respond to this enquiry by spending UrbanPro Coins. Only 5 Tutors are allowed to contact such enquiry. The coins you spent, can be refunded only if ALL the following conditions are met:
        • Your message was not read by the Student within 48 hours
        • You tried calling the Student at least 3 times over the 48 hours, and the call was never picked up, and the student also didn’t call back.
        • You have not sent a request payment link.
      • If the student turned out to “not” be interested when you spoke, that is not the reason for a refund. Expect that there would be certain cases where Students enquired, verified their number via OTP and then dropped the plan. We have taken this into consideration, when deciding the Coins pricing for each category.
    • If the student sends a direct message to the Tutor.
      • Your coins are deducted when this message is received.
      • The coins that are deducted, can be refunded only if ALL the following conditions are met:
        • If you sent a response message, it was not read by the Student within 48 hours
        • You tried calling the Student at least 3 times before the demo, and the call was never picked up, and the student also didn’t call back.
        • This Student didn’t show up for the demo for the first 10 minutes of scheduled time.
        • You have not sent a request payment link.
    • If the Student books a demo with the Tutor
      • Your coins are deducted when the demo is booked. You may also receive any message sent by the Student while booking the demo. You can choose to respond to the message or call the Student.
      • The coins that are deducted, can be refunded only if ALL the following conditions are met:
        • If you sent a response message, it was not read by the Student within 48 hours
        • You tried calling the Student at least 3 times before the demo, and the call was never picked up, and the student also didn’t call back.
        • This Student didn’t show up for the demo for the first 10 minutes of scheduled time.
        • You have not sent a request payment link.
      • If you reject a demo without trying to call Student at least 3 times, your coins are not refunded.
  • Transaction Fees as chargeable to UrbanPro Assured Tutors:
    • For First Transaction by a student to any tutor, Rs. 1200 or FLAT 20% Transaction Fee will be applied, whichever is higher
    • For Repeat Transactions too by the same student to the same tutor, 20% Transaction Fee will be applied
    • The Transaction Fee mentioned above is subject to change from time to time at the sole discretion of management at UrbanPro.com
  • Bonus Coins for UrbanPro Assured Tutors:
    • You will receive bonus coins for every payment that you receive from a learner via UrbanPro SecurePay. Your bonus coins will be equal to the transaction fee that you pay to UrbanPro for the payment received via UrbanPro SecurePay. For example, if you collect payment of Rs 6000 from a learner and you pay a transaction fee of 20% (i.e. Rs 1200) then you will receive 1200 Bonus Coins as well.
    • The policy for awarding bonus coins as mentioned above is subject to change from time to time at the sole discretion of management at UrbanPro.com
  • Terms of communication with students and receiving payments from students or learners who posted an enquiry on UrbanPro
    • As an UrbanPro Assured Tutor, you are required to share only the ‘UrbanPro SecurePay’ link with learners who want to make a payment to you for any of the classes they agree to take up with you.
    • As an UrbanPro Assured Tutor, you are required to communicate with learners who posted an enquiry on UrbanPro, only by using the messaging, call or demo options offered through UrbanPro.
    • As an UrbanPro Assured Tutor, you should not miss any demo booked with you by learners.
    • For any demo booked with you, you will have an option to reject it up to 3 hours in advance of the scheduled time. You may also update your availability calendar - in order to avoid getting demos booked in time slots that you are not comfortable with.
    • For any demo booked with you, there is a penalty equal to the Coins charged for such demos if you miss these demos without cancelling or rejecting them explicitly at least 3 hours in advance.
  • Terms of suspension from the UrbanPro Assured membership:
    • UrbanPro reserves the right to suspend you from UrbanPro Assured membership for a period which may last for a few days, months or even permanently, at the sole discretion of management at UrbanPro.com, if you are found to be indulging in any of the following activities:
      • Sharing your contact information with students via messaging, a call or a demo session conducted through UrbanPro.com. Including any contact information that can potentially take the conversation and the student outside of UrbanPro, will be considered as a policy violation that may invite a suspension.
      • Sharing any information, link or any message that can be used by the student to make a payment to you, without using UrbanPro SecurePay link, will be considered as a policy violation that may invite a suspension.
      • Any failure to report students (within 24 hours of the incident happening) who either share their contact information or try to transfer payments without using UrbanPro SecurePay link, will also be considered as a policy violation that may invite a suspension.
      • In order to ensure compliance, all conversations in the form of messages, virtual calls or demo sessions until the time a student is converted, will be recorded and monitored by our Audit Team and will be considered the intellectual property of UrbanPro for all intents and purposes. Once a student is converted (i.e a payment has been made via UrbanPro SecurePay for any of your classes), all classes conducted between you and a student, and the content therein - will remain your intellectual property and it will not be used by UrbanPro for any purpose without explicit permission from you. The option to record such classes will remain with you at the time of conducting these classes.
      • Once you get a Student from UrbanPro, all future payments from this Student must be taken via UrbanPro Secure Pay. Any violation of this policy results in a permanent suspension from UrbanPro. UrbanPro also reserves the right to showcase your profile on the website as a blocked profile, to discourage other tutors from taking this path.
    • Following will be the duration of suspension for every policy violation against an UrbanPro Assured Tutor:
      • 1st violation: Zero days of suspension and a warning to cease & desist from violating the terms of use of ‘UrbanPro Assured’ platform
      • 2nd violation: 7 days of suspension and a warning to cease & desist from violating the terms of use of ‘UrbanPro Assured’ platform
      • 3rd violation: 30 days of suspension and a warning to cease & desist from violating the terms of use of ‘UrbanPro Assured’ platform
      • 4th violation: 90 days of suspension or permanent removal from ‘UrbanPro Assured’ platform, at the sole discretion of the management at UrbanPro.com
  • Support offered to you as an UrbanPro Assured Tutor
    • For the first 14 days or until you get a student, you will be assigned a Partner Success Manager, who will help you get started with the platform.
    • After this time period, you will have access to your support team, which is available on chat from 8am to 10pm on all days.
  • Copyright protection for all Training Content uploaded by you on UrbanPro
    • UrbanPro will not use any Training Content uploaded by you on UrbanPro - for any commercial purpose or otherwise without seeking explicit permission from you as and when required
    • UrbanPro may request you to upload your training content on UrbanPro for the sole reason of making your experience of conducting tuition classes online on UrbanPro more seamless and hassle-free
    • By uploading any content on UrbanPro, you also warrant that you own the copyright for that content. Any plagiarised content, once noticed by our Audit Team, will be liable to be removed from UrbanPro with or without any notice to you.

Venue Only

If you enter into correspondence or engage in commercial transactions with third parties in connection with your use of the UrbanPro Service, such activity is solely between you and the applicable third party. UrbanPro shall have no liability, obligation or responsibility for any such activity. You hereby release UrbanPro.com from all claims arising from such activity.


Except for the Content submitted by members or users, the UrbanPro Service and all aspects thereof, including all copyrights, trademarks, and other intellectual property or proprietary rights therein, is owned by UrbanPro.com or its licensors. You acknowledge that the UrbanPro.com and any underlying technology or software used in connection with the UrbanPro Service contain UrbanPro's proprietary information. You may not modify, reproduce, distribute, create derivative works of, publicly display or in any way exploit, any of the content, software, and/or materials available on the UrbanPro.com Site, or UrbanPro Services in whole or in part except as expressly provided in UrbanPro's policies and procedures. Except as expressly and unambiguously provided herein, UrbanPro.com and its suppliers do not grant you any express or implied rights, and all rights in the UrbanPro.com Service not expressly granted by UrbanPro.com to you are retained by UrbanPro.com.

Limitation of Liability




UrbanPro.com is India's largest network of most trusted tutors and institutes. Over 55 lakh students rely on UrbanPro.com, to fulfill their learning requirements across 1,000+ categories. Using UrbanPro.com, parents, and students can compare multiple Tutors and Institutes and choose the one that best suits their requirements. More than 7.5 lakh verified Tutors and Institutes are helping millions of students every day and growing their tutoring business on UrbanPro.com. Whether you are looking for a tutor to learn mathematics, a German language trainer to brush up your German language skills or an institute to upgrade your IT skills, we have got the best selection of Tutors and Training Institutes for you. Read more