0Transparency and accountability are the characteristics of Good Governance. A Good Government has to be transparent in its functioning. People have a right to know what is happening.
The Right to information act is an act to promote transparency in Government functioning. It provides for voluntary disclosure of information. Every Government department is bound to display its activities on its website.
The Citizens Charter is an attempt at introducing accountability. In this Charter, the Agency displays what services are being offered. There are penalties for non-performance. Sakala introduced by the Government of Karnataka is a classic example of Citizens charter.
