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'Solving the nastiest problem in the nicest way' - What is that word which employs the above phrase to defuse the situation?

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Its "Problem Solving"
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B.Tech, Spoken English, EEC, MATLAB, CET Coaching Tutor with 20 years of experience

Problem Solving
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Tutor

Confrontations
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Spoken English, Communication Skills, Interview Skills, Marketing Trainer with 10 years experience

Smart working I'd say
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An educationist.

judicious, plausible(acceptable, deserving applause)
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Tutor

Resolve
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Critical Thinking !
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Tutor

I am afraid the question is not clear to me. Could you kindly rephrase?
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M.B.A

worst problem in a better way
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English language learning

Resolution resolution
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