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Personal Trainer > Learn Fitness > What to do if the trainer has taken money but don't...
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What to do if the trainer has taken money but don't come on time at all.. And keep on cancelling the classes.. It happened with me and i have given him 5000 advance also.. He is from urban pro but i booked him as my sister didn't know about it!! Please help.. Customer care number is needed too thanks

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Kashish Wadhwa Founder CEO Coach FastFitHub

You paid ₹5000 to a “trainer” who can’t even show up on time? That’s not a coach—that’s a clown in activewear. Let me break this down straight. This is why platforms like UrbanPro need a serious reality check. Are you a fitness marketplace or a fraud distribution...
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You paid ₹5000 to a “trainer” who can’t even show up on time? That’s not a coach—that’s a clown in activewear. Let me break this down straight. This is why platforms like UrbanPro need a serious reality check. Are you a fitness marketplace or a fraud distribution center? If you're letting amateurs operate unchecked, you're complicit. Mridula, this isn’t about ₹5000 anymore—it’s about self-respect. Contact UrbanPro support immediately, demand a full refund, and don’t let them feed you corporate apologies. Go public. Post it. Tag @UrbanPro. Make noise so the next person doesn’t fall into the same trap. Shame them into taking action. And next time? Don’t settle for mediocrity in a tank top. Hire a coach who’s built on discipline, consistency, and results. You don’t pay a premium for “maybe.” You pay for guaranteed domination. In fitness and in life—you either set the standard or get played by someone who doesn’t have one. read less
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Personalized workout routines for your transformation.

Hi Mridula, Whomever has done this is not right. It shows poor professionalism. Contacting Customer support through chat or call is a better way to resolve the issue.
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NASM Certified Personal Trainer (3yrs experience)

It is an unfortunate incident. But before paying an advance, it is advised to request for a demo class from the trainer to authenticate. A genuine trainer would not engage in these kind of activities. Please do contact the platforms customer care.
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“Certified Fitness Coach | 100% Customized Plans | Train Anytime, Anywhere”

1. Try to resolve with the trainer directly (if not already): Send a clear message saying: “Hi, I paid ₹5000 as advance, but classes are not happening on time and getting canceled often. If this continues, I’ll have to request a refund and report this to UrbanPro support.” 2....
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1. Try to resolve with the trainer directly (if not already): Send a clear message saying: “Hi, I paid ₹5000 as advance, but classes are not happening on time and getting canceled often. If this continues, I’ll have to request a refund and report this to UrbanPro support.” 2. Collect Evidence: Keep screenshots of payment, chats, call logs, and missed class details. These will help if you escalate the issue. 3. Contact UrbanPro Customer Support: UrbanPro doesn’t provide a direct customer care number publicly, but here are your options: 1. Try to resolve with the trainer directly (if not already): Send a clear message saying: “Hi, I paid ₹5000 as advance, but classes are not happening on time and getting canceled often. If this continues, I’ll have to request a refund and report this to UrbanPro support.” 2. Collect Evidence: Keep screenshots of payment, chats, call logs, and missed class details. These will help if you escalate the issue. 3. Contact UrbanPro Customer Support: UrbanPro doesn’t provide a direct customer care number publicly, but here are your options: read less
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Fitness Coach | Model

I’m really sorry you’re going through this—it’s frustrating and unfair. Here’s what you can do: Try one more time to contact the trainer and ask for a refund or for them to honor the sessions. Be firm but polite, and mention you will escalate the issue. Gather proof:...
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I’m really sorry you’re going through this—it’s frustrating and unfair. Here’s what you can do: Try one more time to contact the trainer and ask for a refund or for them to honor the sessions. Be firm but polite, and mention you will escalate the issue. Gather proof: Save all messages, payment receipts, and any records of cancellations. Contact UrbanPro (even if the booking was private, they may still assist since he’s listed on their platform). If the trainer still refuses, you might consider reporting him to UrbanPro to protect others and possibly leave a review warning future clients. read less
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10+ years experience international trainer

Contact to urban pro support team
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Certified Fitness Coach with 5 years of experience

It's a shame . It must be reported to urban pro team.
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10+ years experience international trainer

Sometimes, personal trainers make promises that clients will see exorbitant progress, and then fail to deliver. These are considered unmet expectations, and they can warrant a refund
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10+ years experience international trainer

Sometimes, personal trainers make promises that clients will see exorbitant progress, and then fail to deliver. These are considered unmet expectations, and they can warrant a refund
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Sometimes, personal trainers make promises that clients will see exorbitant progress, and then fail to deliver. These are considered unmet expectations, and they can warrant a refund
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