0Title: Introduction to Sales and Communication Skills
Lesson:
Sales is not just about convincing someone to buy — it’s about understanding people, building trust, and solving their problems. In this lesson, you’ll learn the basics every good salesperson must know:
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Understand Customer Needs – Listen more than you speak.
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Build Connection – Be friendly, confident, and professional.
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Explain Value Clearly – Show how your product or service makes their life better.
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Handle Objections – Stay calm, give clear answers, and never argue.
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Close the Deal – Ask for a decision politely and with confidence.
Activity:
Pick a product you like (for example, a smartphone or shoe) and try explaining why someone should buy it — in your own words. Record it or write it down for practice.
Outcome:
After this lesson, you’ll understand the key steps of a successful sale and how to communicate with customers effectively.
