A competent professional with more than 14 years comprehensive experience in the field of Training and Development along with Client Servicing, Organizational Development, Instructional Designing, Shop Floor Operations & Team Management.

Adroit in mapping Research and Development (business models /training excellence), organizing and coordinating training programs for improving employee efficiency.

Recognized as a hands-on, proactive trouble shooter, who can identify training related problems (TNA & TNI), (PNA, PNI), Formulate strategic plans, and Initiate change and implement new processes in challenging and diverse environments.

Definitive strengths in improving customer service, developing feedback mechanisms to identify errors.

Re-train staff and provide senior management with decision-making inputs.

Deft at maintaining cordial relationship with customers, ensuring quality and service norms to achieve customer satisfaction and business retention.

Leading, training & monitoring the performance of team members to ensure efficiency in Training operations and meeting of Contractual Targets.

Excellent communicator with strong negotiation skills having leadership qualities & analytical abilities and administration skills.

Planning and strategizing training roadmap for the organisation, creating training programmes calendar and budget.

Determining training needs, identifying training gaps, and conducting programs to enhance their operational efficiency lea