This class is designed for:

• Aspiring Business Analysts who want to specialize in Salesforce.

• Salesforce Administrators and Consultants looking to enhance their business analysis skills.

• Project Managers, Product Owners, and Developers who want to better understand Salesforce requirements gathering and solution design.

• Professionals transitioning into the Salesforce ecosystem from other domains.

What Will You Learn?

By the end of this class, students will be able to:

1. Understand the Role of a Salesforce Business Analyst

   • Responsibilities, skills, and daily activities.

   • How a BA bridges the gap between business needs and Salesforce solutions.

2. Master Requirements Gathering & Documentation

   • Interview techniques, workshops, and user story writing.

   • Creating process maps, use cases, and acceptance criteria.

3. Learn Salesforce-Specific Analysis Skills

   • Navigating Salesforce clouds (Sales Cloud, Service Cloud, etc.) from a BA perspective.

   • Understanding objects, fields, relationships, and data model design.

4. Communicate Effectively With Stakeholders

   • Translating technical concepts into business language.

   • Managing expectations and prioritizing requirements.

5. Build Functional Specifications & Test Plans

   • Writing functional specs for Salesforce features.

   • Supporting user acceptance testing (UAT) and change management.

6. Apply Real-World Best Practices

   • Working in Agile and Scrum environments.

   • Using tools like Jira, Confluence, Lucidchart, and Salesforce Sandbox for BA work.