CertifiedđŸŒŸ What the Course Covers
- Interview Question Practice
- Students will explore frequently asked Salesforce Business Analyst interview questions.
- The trainer provides step-by-step guidance on how to structure clear, confident answers.
- Special emphasis is given to scenario-based questions, such as requirement gathering, stakeholder communication, and solution design.
- Module-Wise Salesforce Knowledge
- The course takes students through all key Salesforce modules a Business Analyst must understand:
- Sales Cloud – Lead to Opportunity lifecycle, Forecasting, Sales process mapping.
- Service Cloud – Case Management, Knowledge Base, Service Console, SLAs.
- Experience Cloud – Partner & Customer Communities, self-service use cases.
- Reports & Dashboards – Turning data into insights for stakeholders.
- Industry Clouds (Overview) – Financial Services Cloud, Health Cloud, and CPQ basics.
- Each module is explained with real-world use cases so learners can confidently talk about them in interviews.
- Business Analysis Core Skills
- Training includes requirement elicitation techniques (workshops, interviews, questionnaires).
- Students will learn to create user stories, process flows, BRDs/FRDs, and manage requirements using Agile tools like Jira or Azure DevOps.
- Focus on stakeholder management, conflict resolution, and communication strategies.
- Hands-On Exercises & Case Studies
- Interactive case studies simulate actual project scenarios where the student plays the role of a Salesforce BA.
- Exercises include writing user stories, mapping processes in Lucidchart/Visio, and planning UAT sessions.
- Mock Interviews & Feedback
- Students participate in mock interview sessions to practice under real interview conditions.
- Trainers provide personalized feedback to strengthen answers, improve confidence, and refine delivery style.
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