🌟 What the Course Covers

1. Interview Question Practice
• Students will explore frequently asked Salesforce Business Analyst interview questions.
• The trainer provides step-by-step guidance on how to structure clear, confident answers.
• Special emphasis is given to scenario-based questions, such as requirement gathering, stakeholder communication, and solution design.
2. Module-Wise Salesforce Knowledge
• The course takes students through all key Salesforce modules a Business Analyst must understand:
• Sales Cloud – Lead to Opportunity lifecycle, Forecasting, Sales process mapping.
• Service Cloud – Case Management, Knowledge Base, Service Console, SLAs.
• Experience Cloud – Partner & Customer Communities, self-service use cases.
• Reports & Dashboards – Turning data into insights for stakeholders.
• Industry Clouds (Overview) – Financial Services Cloud, Health Cloud, and CPQ basics.
• Each module is explained with real-world use cases so learners can confidently talk about them in interviews.
3. Business Analysis Core Skills
• Training includes requirement elicitation techniques (workshops, interviews, questionnaires).
• Students will learn to create user stories, process flows, BRDs/FRDs, and manage requirements using Agile tools like Jira or Azure DevOps.
• Focus on stakeholder management, conflict resolution, and communication strategies.
4. Hands-On Exercises & Case Studies
• Interactive case studies simulate actual project scenarios where the student plays the role of a Salesforce BA.
• Exercises include writing user stories, mapping processes in Lucidchart/Visio, and planning UAT sessions.
5. Mock Interviews & Feedback
• Students participate in mock interview sessions to practice under real interview conditions.
• Trainers provide personalized feedback to strengthen answers, improve confidence, and refine delivery style.