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Communication Skills

2 Reviews

Vashi, Mumbai

Course ID: 26058

Vashi, Mumbai

Students Interested 0 (Seats Left 0)

2 Reviews

About the Course

This training program aims at aiding individuals to understand how communication works and how to communicate with confidence and flair.

It would be to help people understand the importance of communication in the workplace. The focus will on how to make communication more effective based on the target audience.

Topics Covered

Understanding communication:

Probing Skills
Open-ended Questions
Close-ended Questions
Counter-productive questions

Eye Contact

Active Listening
Reflective Listening
Passive Listening

The Art of conducting Effective Conversations
Asking the right questions
Developing effective probing skills
Dealing with a difficult conversation

Team Meeting Etiquette
Meeting agenda
Meeting roles
Minutes of meetings
Meeting timelines
Meeting follow up

Who should attend

Anyone looking to improve their communication skills


No prerequisites

What you need to bring

Notepads and Pens

Key Takeaways

Understand Communication Dynamics
Understand and Improve Body Language
Develop Effective Listening and Responding Skills
Understand Active vs. Passive vs. Reflective Listening
Use Positive Reinforcement
Improve the effectiveness of your communication
Understand how to structure information that is communicated
Keep communication concise and to the point
Dealing effectively with customers

Date and Time

Not decided yet.

About the Trainer

Melissa Francis picture

5 Avg Rating

90 Reviews

88 Students

13 Courses

Melissa Francis


9 Years of Experience

I have been conducting leadership training workshops for the last three years for a number of corporates in Mumbai

Student Feedback


Average Rating




Pravin Sharma

Melissa has excellent communication skills. In addition, she is extremely organized and reliable. She is flexible and willing to work with her participants on every training even if it needs her to go the additional mile.


Kamlesh Sharma

Melissa is empathetic, compassionate about whatever she does. She is self-critical about her own idea which enables her to improve on them and make them precise. These rare qualities combined with a single-minded devotion to her work make her an asset to any training that she is entrusted to.


Students Interested 0 (Seats Left 0)

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