Susan H.

I bring a unique blend of deep academic grounding and 17 years of frontline corporate experience to my coaching practice. My foundational expertise in human communication began with a Bachelor of Arts in English Literature (Class of 1997), which instilled in me a lifelong mastery of language mechanics, syntax, and voice. I launched my training career in 2009 as a Campus Recruitment Training (CRT) specialist in Andhra Pradesh, successfully bridging the academic-to-corporate gap for thousands of MBA, MCA, and Engineering graduates. This success paved the way for my corporate breakthrough in 2015, leading me to design and deliver high-impact, in-house training programs for global BPO giants like Wipro, Genpact, and 24/7 Customer. Today, I leverage this extensive background to drive real-time agent performance through live floor coaching, call quality auditing, and target-driven refresher interventions.