having over 4.7 years of experience in IT industry which includes over 4 years experience in Salesforce.com CRM Platform as Administrator and developer in Salesforce.com • Experience in Administration, Configuration, Implementation and Support of sales force CRM and sales force SFA applications based on Apex Language and leveraging Force.com Platform world’s first commercial Software as a Service (SAAS) application running in Cloud Computing Environments. • Provided customer with best practice solutions as related to Salesforce.com and CRM. • Experienced in Force.com Apex Classes, Apex Triggers, Integration, Visual force, Force.com API • Experienced in Workflow Rules and Approval Process. • Worked on creating Formula Fields, Validation Rules, Roles, Profiles, Users, Security and Sharing Setting. • Report/Dashboard creation & customization, user/role/profile management. • Worked on creating Object/Tab/Field, Formula, Record Types, Page Layout, Folder Management, Activity Management, Security Controls, Queues, Groups and Analytical Snapshots. • Worked on Importing, Exporting and Upgrading Packages. • Worked on Deploying using Change Sets and Force.com IDE. • Experienced in Sandbox Management (Like Refreshing Sandbox, Creating New Sandbox, Migrating code from one sandbox to the other). • Expertise in developing, deploying and integrating Salesforce.com CRM solutions. • Exposure towards all phases of Software Development Life Cycle (SDLC) and quality management systems. • Experienced in working on methodologies such as Agile-SCRUM, V-Model and Iteration Model • Created several reports and dash boards. • Involved in configuration Implementation of Force.com. • Used Data loader for data management in Force.com platform. • Good knowledge on Case Assignment, Knowledge Management and Case escalation rules • Experience in Governor Limits enforcing these limits and tracking the resources statistics as set by Salesforce. • Highly collaborative and experienced Salesforce Developer to integrate SF.com and Box account seamlessly. • Good knowledge on Case Assignment, Knowledge Management and Case escalation rules • High degree of SF Security protocol/Box security experience, to ensure seamless and secure access to individual, branded Box accounts.