Aldin A.

PERSONAL ABILITIES
â?¢Outstanding success in building and maintaining relationships with clients with excellent levels of sales, customer/client retention and loyalty.
â?¢Very well organized with a track record that demonstrates self-motivation, creativity and initiative to achieve both personal and corporate goals.
â?¢Exceptional leadership, organizational, verbal/written communication, analytical, and problem resolution skills. Thrive in both independent and collaborative work environments.
â?¢Extremely productive in a high volume and high stress environment.


PROFESSIONAL ACHIEVEMENTS AND AWARDS
â?¢Successfully transitioned 3 different International programs (Telecom Providers) and ensured each of the programs met the Client SLAâ??s within 90 days of launch.
â?¢Master certified in Training (Denver, CO & San Jose, CA â?? United States of America).
â?¢Awarded the â??Best Trainerâ?? for the year 2010 â?? 2011 & 2011 - 2012 for outstanding performance.
â?¢Received multiple awards for excellence from the client for being the â??Top Performerâ?? in customer service, technical and operations.
â?¢Received multiple client accolades for outstanding performance in customer satisfaction surveys at different levels and in training delivery.
â?¢Received multiple recognitions and appreciation from different Clientâ??s & the employer for excellence at work.
â?¢Successfully drove projects on Learning curve reduction & performance improvement.


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