Robert

A PhD graduate in Computational Chemistry with more than 7 years of overall experience in Teaching, Training & Development, Research and Customer Support in the Science domain. Seeking opportunities to creatively educate and empower budding talents to hone their research, thinking and problem solving abilities, while collectively making a difference to the world through scientific knowledge and contributions.
BS in Applied Sciences
Coimbatore Institute of Technology, Coimbatore, India
CGPA = 7.2/10
MS in Bioinformatics
Bharathiar University, Coimbatore, India
CGPA= 5.55 / 6.0 (First Class with Distinction)
Dissertion Project done at The Bhabha Atomic Research Centre, Mumbai, India and Summer Project done at Jawaharlal Nehru University, New Delhi, India
Research Assistant
Joint Institute for Nuclear Research (An International Intergovernmental
Organization), Dubna, Russia
Homology Modeling and Molecular Dynamics Simulations on Protein Structures
Research Assistant
Max Planck Institute of Colloids and Interfaces, Potsdam, Germany
Modeling of molecular motors with atomic resolution
PhD Student
Department of Applied and Pharmaceutical Chemistry, University of Siena,
Italy
Structure based drug design against PIM1 kinase & Ligand based pharmacophore modeling against Mycobacterium Tuberculosis
FLUINHIBIT- EU funded Seventh Framework Programme
Assistant Professor - Chemistry & Head of Talent Management (07/2013 - 03/2016)
Sri Ramakrishna Institute of Technology, Coimbatore, India
Educated students with practical demonstrations based on real world examples and encouraged class participation. Imparted significant domain knowledge, strong fundamentals thereby enhancing their thinking and problem solving skills.
Ensured that the overall curriculum, course design and delivery methods were best-in-class, standards based and student centered. Set benchmarks and assessed progress, provided feedback based on development plans.
Led training and development programmes including workshops, seminars, focus groups for career development aimed at improving skills in Science & Technology and overall Communication.
Responsible for talent/performance management including summer and final job placements of approximately 1500 students. Spearheaded on campus/off campus recruitment drives, and managed alumni relations,Industry-Institute relations with over 40+ Corporate Organizations.
Constantly liaised with top management,and all stakeholders of various levels. Played significant role in brand building, new corporate acquisitions, renewal of tie ups and other business initiatives.
Senior Associate - Technical Product Support (03/2016 �¢?? Present)
VWR International - part of Avantor Inc, Coimbatore, India
Avantor is a global manufacturer and distributor of high-quality products, services and solutions to professionals in the life sciences and advanced technology industries. (VWR is the channel brand of Avantor).
Experienced in Level 1 support for products from monitoring tickets, providing timely response/solutions, escalation as needed and co-ordination until closure.
Won Job Well Done Award - 2016
Won Best Performance Award - 2016
Efficiently handled over 25k (approximate) Technical product support queries from North American clientele via phone, email and live chat
Recommended and demonstrated the following metrics as a part of process improvement which was added to the Process/Teams KPI: Optimal Average Speed of Answer (ASA) of about 4 - 6 seconds for chat tickets increasing Chat Ticket Inflow by 47%. Categorized and reduced email TAT (Turn Around Time) for product specific tickets increasing overall customer satisfaction by 10% based on customer survey
feedback. Recommended converting customized product requirements of customers from No Sal to Sale via vendor partner alliances.
Was consistently selected and appreciated for commendable corporate presentations on topics such as ISO, Product Range, Workflow Improvement Strategies etc
A good team player with leadership capabilities, constantly involved in skill development, process improvement knowledge sharing with the team.