Sujatha

Dynamic ITIL certified professional with comprehensive expertise in Training & Development, Soft skills, Behavioral training, Cross cultural, Voice and Accent, IT Service Management.
Team leadership combined with consistent delivery of IT Best practices to drive organizational goals.
A creative thinker and decision maker who specializes in implementing the Service Management methodology that streamlines process and helps meet customer satisfaction, promoting organizational growth.
Highly Skilled in design & development of Training and coaching techniques combined with expertise in content development.
Experience in various processes under Service Operations & Service Transition.
Client Interface, review and execute training needs and implement suggested changes.
Excellent Interpersonal skill with ability to relate to people at all levels of business, possessing cultural awareness and sensitivity with mature thinking.
Conduct standardization of the learning process through review and remedial training to ensure, customer and client expectation is exceeded.
Strategic business approach blended with elegant presence.
Conduct online training for working professionals & students, across the globe to successfully complete English Language Test for immigration & overseas education.