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ITIL V3 Foundation Training & Certification at India With 100% Passing Warranty-SkillMetrix

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Ejipura, Bangalore

Course ID: 12203

Ejipura, Bangalore

Students Interested 2 (Seats Left 0)

Batches conducted 1

Total Students 1

No Reviews Yet

About the Course

ITIL® Foundation,enables you to lay the basis for a complete program of ITIL® exams and obtaining various certificates in IT Service Management. This will show that you take your work according to ITIL® seriously. It will improve your qualifications for working with other ITIL® - certified personnel. The ITIL® Foundation Certificate is a course in which delegates will gain a comprehensive grounding in the aspects of ITIL® service management. Delegates will prepare for and sit the one hour, multiple - choice ITIL® Foundation certificate in service management exam.

Topics Covered

Course Outline

• Service Management as a practice
• The Service Lifecycle
• Key concepts
• Key Principles and Models
• Service Strategy
• Service Design
• Continual Service Improvement
• Processes
• Service Strategy
• Service Design

Who should attend

Target Group

• Individuals who require a basic understanding of the refreshed ITIL® framework and how it may be used to enhance the quality of IT service management within an organization.
• IT professionals that are working within an organization that has adopted and adapted ITIL®, who need to be informed about and thereafter contribute to, an ongoing service improvement programme.
• This may include but is not limited to, IT professionals, business managers and business process owners

Pre-requisites

Prerequisite

There are no formal criteria or prerequisite for candidates wishing to attend an accredited ITIL® Foundation course

What you need to bring

None""

Key Takeaways

Learning Objectives

• Service management as a practice (comprehension)
• The ITIL® service lifecycle (comprehension)
• Generic concepts and definitions (awareness)
• Key principles and models comprehension)
• Selected processes (awareness)
• Selected functions (awareness)
• Selected roles (awareness)
• Technology and architecture (awareness)
• Competence and training (awareness)

Date and Time

Not decided yet.

Gallery (4)

About the Trainer

4.43 Avg Rating

7 Reviews

15 Students

32 Courses

Chandresh Adhiya

IQM & Service Management Strategists Certified ITIL Expert, PMP, ISO 20000 & CobiT Certified,Practitioner for Six Sigma, ISMS & SCRUM

Experience Highlights:

Chandresh had been delivering various assignments based on various frameworks, best practices and standards like ITIL, CobiT, Six Sigma, PMBoK, ISO 27001, and SCRUM etc
• Professional Training and Development for ITIL v2/v3 and Assistance in Examination Preparation for Certification.
• Strategic Assessment, Improvement, and Design/Development of IT Operations Management and IT Service Management Programs/Frameworks.
• Enterprise Information Technology Service Management and Operations Framework Design, Development, and Improvement.
• Compliance Reviews and Audits of the Design and Implementation of Information Technology Organization Structure and Information Technology Processes, Policies, and Procedures.

Illustrative Experiences:

• Worked as an ITSM Strategist to design ITSM framework components based on ITIL v2/v3 and ISO 20000 for leading clients across Asia and in the Middle East region.
• Has many successful IQM based outcomes improvement projects to his credit
• Was involved in implementing ITSM Frameworks using various tools including OTRS, NagiOS, Remedy on different scales.
• Served in multiple IT management and operation roles starting from first level support, technical supervisor, IT project manager, to head of IT operations
• Has delivered ITIL Foundation, Practitioner, and Manager Certification trainings for national and multinational clients across various geographies, including the Middle East region, and prepared a total of more than 4000 attendees for ITIL certification exams.
Background:

• Spent over ten years in IT Service operations at various level starting from first level support to the technical supervisor managing entire team
• Spent one year heading of IT Operations for the organization along with implementing open source ticketing system OTRS. This ticketing system is now not only being utilized by IT department but all the support functions including Admin, HR and Accounts.
• After understanding various operational pressure and bottlenecks the need for service improvement lead to working on ITIL framework for over four years
• Besides having worked on ITIL Framework as trainer, consultant and implementer, have worked on various other practices like CobiT & Project Management
• Have done various assignments on ITIL / ISO 20000 & CobiT consulting and implementations along with various open source tools like OTRS & NagiOS. Have also got in-depth understating of Remedy tool
• Has led many process design & improvement initiatives by ensuring ROI objectives of organizations are met in the multi-vendor multiple geography environments
• Areas of Expertise/Specialization:
• Professional Training and Development for ITIL v2/v3 and Assistance in Examination Preparation for Certification.
• Strategic Assessment, Improvement, and Design/Development of IT Operations Management and IT Service Management
• Programs/Frameworks.
• Enterprise Information Technology Service Management and Operations Framework Design, Development, and
• Improvement.
• Compliance Reviews and Audits of the Design and Implementation of Information Technology Organization Structure and
• Information Technology Processes, Policies, and Procedures.

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Discussions

Students Interested 2 (Seats Left 0)

Batches conducted 1

Total Students 1

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