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ITIL Training in Bangalore-Bangalore at Bangalore-SkillMetrix

ITIL Training in Bangalore-Bangalore at Bangalore-SkillMetrix

Koramangala, Bangalore - 560034

15,500
No Reviews Yet
2 Interested

About the Course


SkillMetrix itil foundation centers in Bangalore,itil v3 foundation training,itil training in Bangalore cost,itil certification Bangalore,itil v3 foundation training in Bangalore,itil institute in Bangalore v3 foundation,itil training institutes in Bangalore Training in Bangalore-Bangalore:The Foundation Level is the entry level qualification which offers candidates a general awareness of the key elements, concepts and terminology used in the ITIL Service Lifecycle, including the linkages between Lifecycle stages, the processes used and their contribution to Service Management practices.

Topics Covered

Service Management as a practice
Best Practices in Public Domain
ITIL as a Good Practice
Concept of Service
Concept of Service Management
Processes & Functions
Roles and Responsibilities
The RACI Model
The Service Lifecycle
Basic Concept of Service Strategy
Basic Concept of Services Design
Basic Concept of Services Transition
Basic Concept of Services Operation
Basic Concept of Continual Service Improvement
Exercise & Module Summary
Service Strategy
Basic Concept of Service Strategy Principles and Modules of Service Strategy
Processes of Service Strategy
Exercise & Module Summary
Service Design
Basic Concept of Service Design
Principle and Modules of Service Design
Processes of Service Design
Service Level Management
Service Catalogue Management
Availability Management
Information Security Management
Supplier Management
Capacity Management
IT Service Continuity Management
Design Co-ordination
Service Design Package
Exercise & Module Summary
Service Transition
Basic Concept of Service Transition
Processes of Service Transition
Change Management
Release and Deployment Management
Knowledge Management
Service Asset and Configuration Management
Transition Planning and Support
Exercise & Module Summary
Service Operation
Basic Concept of Service Operation
Service Operation Process
Incident Management
Problem Management
Event Management
Request Management
Access Management
Services Operation Functions
The Service Desk Role
The Technical Management Role
The Application Management Role
The IT Operation Management Role
Exercise & Module Summary
Continual Service Improvement
Basic Concept of CSI
Principles and Models of CSI
CSI Processes
Exercise & Module Summary
Technology and Architecture
Service Automation
Competence and Skills for Service Management
Competence and Skills Framework
ITIL Qualification Scheme
Module Summary

Who should attend

Is it right for me?
This qualification is primarily aimed towards:
• those who require a basic understanding of the ITIL framework;
• those who need understanding of how ITIL can be used to enhance the quality of IT service management within an organization;
• IT professionals or others working within an organization that has adopted and adapted ITIL who need to be informed about, or contribute to an ongoing service improvement programme.

The ITIL qualification is open to any individuals who may have an interest in the subject.

Pre-requisites

None

What you need to bring

None"

Key Takeaways

ITIL Foundation Level Training and Certification
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Date and Time

Saturday 29 Apr, 2017 -
Sunday 30 Apr, 2017

09:00 AM-06:30 PM

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cash back LifeTime Access. No Limits!

About the Trainer

Chandresh Adhiya

IQM & Service Management Strategists Certified ITIL Expert, PMP, ISO 20000 & CobiT Certified,Practitioner for Six Sigma, ISMS & SCRUM


Experience Highlights:

Chandresh had been delivering various assignments based on various frameworks, best practices and standards like ITIL, CobiT, Six Sigma, PMBoK, ISO 27001, and SCRUM etc
• Professional Training and Development for ITIL v2/v3 and Assistance in Examination Preparation for Certification.
• Strategic Assessment, Improvement, and Design/Development of IT Operations Management and IT Service Management Programs/Frameworks.
• Enterprise Information Technology Service Management and Operations Framework Design, Development, and Improvement.
• Compliance Reviews and Audits of the Design and Implementation of Information Technology Organization Structure and Information Technology Processes, Policies, and Procedures.

Illustrative Experiences:

• Worked as an ITSM Strategist to design ITSM framework components based on ITIL v2/v3 and ISO 20000 for leading clients across Asia and in the Middle East region.
• Has many successful IQM based outcomes improvement projects to his credit
• Was involved in implementing ITSM Frameworks using various tools including OTRS, NagiOS, Remedy on different scales.
• Served in multiple IT management and operation roles starting from first level support, technical supervisor, IT project manager, to head of IT operations
• Has delivered ITIL Foundation, Practitioner, and Manager Certification trainings for national and multinational clients across various geographies, including the Middle East region, and prepared a total of more than 4000 attendees for ITIL certification exams.
Background:

• Spent over ten years in IT Service operations at various level starting from first level support to the technical supervisor managing entire team
• Spent one year heading of IT Operations for the organization along with implementing open source ticketing system OTRS. This ticketing system is now not only being utilized by IT department but all the support functions including Admin, HR and Accounts.
• After understanding various operational pressure and bottlenecks the need for service improvement lead to working on ITIL framework for over four years
• Besides having worked on ITIL Framework as trainer, consultant and implementer, have worked on various other practices like CobiT & Project Management
• Have done various assignments on ITIL / ISO 20000 & CobiT consulting and implementations along with various open source tools like OTRS & NagiOS. Have also got in-depth understating of Remedy tool
• Has led many process design & improvement initiatives by ensuring ROI objectives of organizations are met in the multi-vendor multiple geography environments
• Areas of Expertise/Specialization:
• Professional Training and Development for ITIL v2/v3 and Assistance in Examination Preparation for Certification.
• Strategic Assessment, Improvement, and Design/Development of IT Operations Management and IT Service Management
• Programs/Frameworks.
• Enterprise Information Technology Service Management and Operations Framework Design, Development, and
• Improvement.
• Compliance Reviews and Audits of the Design and Implementation of Information Technology Organization Structure and
• Information Technology Processes, Policies, and Procedures.

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Course Id: 8683