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ITIL Intermediate-ITIL RCV Intermediate Training at Bangalore-SkillMetrix

ITIL Intermediate-ITIL RCV Intermediate Training at Bangalore-SkillMetrix

Ejipura, Bangalore

27,000

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2 Interested

About the Course


ITIL RCV Intermediate Training in Bangalore with 100% Passing Warranty-SkillMetrix-ITIL Intermediate Release, Control & Validation (RCV), Intermediate, Exin. ITIL Intermediate - Service Offering and Agreements (SOA), Intermediate, The ITIL Intermediate Qualification: Release, Control and Validation (RCV) Certificate is a free-standing qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert in IT Service Management Certificate. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge of industry practices in Service Management as documented in the ITIL Service Lifecycle core publications. The ITIL Certificate in Release, Control and Validation is intended to enable the holders of the certificate to apply the practices during the Service Management Lifecycle.


Topics Covered


• Change management • Service release and deployment management • Service validation and testing • Service asset and configuration management • Knowledge management • Request fulfilment • Service Evaluation


Who should attend


The target group of the ITIL Intermediate Qualification: Release, Control and Validation is: • Individuals who have attained the v3 ITIL Foundation certificate in Service Management, or the v2 Foundation plus the v3 Foundation Bridge certificate and who wish to advance to higher level ITIL certifications • Individuals who require a deep understanding of ITIL Certificate in Release, Control and Validation processes and how it may be used to enhance the quality of IT service support within an organisation • IT professionals that are working within an organisation that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme • Operational staff involved in Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfilment, Service Evaluation and Knowledge Management, who wish to enhance their role based capabilities This may include but is not limited to, IT professionals, business managers and business process owners.


Pre-requisites


Prerequisite Entry Criteria Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (the v3 Foundation or v2 Foundation plus Bridge Certificate) which shall be presented as documentary evidence to gain admission.


What you need to bring


None"


Key Takeaways


Learning Objectives Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification: • Service Management as a Practice • Processes across the Service Lifecycle pertaining to the capability of Release, Control and Validation management • Change management as a capability to realise successful service transition • Service validation and testing as a capability to assure the integrity and the quality of service transition • Service asset and configuration management as a capability to monitor the state of service transition • Knowledge management as part of enhancing the on-going management decision support and service delivery capability • Service request fulfilment and evaluation to assure meeting committed service level performance • Release Control and Validation process roles and responsibilities • Technology and Implementation Considerations • Challenges, Critical Success Factors and risks

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About the Trainer

Chandresh Adhiya

IQM & Service Management Strategists Certified ITIL Expert, PMP, ISO 20000 & CobiT Certified,Practitioner for Six Sigma, ISMS & SCRUM


Experience Highlights:

Chandresh had been delivering various assignments based on various frameworks, best practices and standards like ITIL, CobiT, Six Sigma, PMBoK, ISO 27001, and SCRUM etc
• Professional Training and Development for ITIL v2/v3 and Assistance in Examination Preparation for Certification.
• Strategic Assessment, Improvement, and Design/Development of IT Operations Management and IT Service Management Programs/Frameworks.
• Enterprise Information Technology Service Management and Operations Framework Design, Development, and Improvement.
• Compliance Reviews and Audits of the Design and Implementation of Information Technology Organization Structure and Information Technology Processes, Policies, and Procedures.

Illustrative Experiences:

• Worked as an ITSM Strategist to design ITSM framework components based on ITIL v2/v3 and ISO 20000 for leading clients across Asia and in the Middle East region.
• Has many successful IQM based outcomes improvement projects to his credit
• Was involved in implementing ITSM Frameworks using various tools including OTRS, NagiOS, Remedy on different scales.
• Served in multiple IT management and operation roles starting from first level support, technical supervisor, IT project manager, to head of IT operations
• Has delivered ITIL Foundation, Practitioner, and Manager Certification trainings for national and multinational clients across various geographies, including the Middle East region, and prepared a total of more than 4000 attendees for ITIL certification exams.
Background:

• Spent over ten years in IT Service operations at various level starting from first level support to the technical supervisor managing entire team
• Spent one year heading of IT Operations for the organization along with implementing open source ticketing system OTRS. This ticketing system is now not only being utilized by IT department but all the support functions including Admin, HR and Accounts.
• After understanding various operational pressure and bottlenecks the need for service improvement lead to working on ITIL framework for over four years
• Besides having worked on ITIL Framework as trainer, consultant and implementer, have worked on various other practices like CobiT & Project Management
• Have done various assignments on ITIL / ISO 20000 & CobiT consulting and implementations along with various open source tools like OTRS & NagiOS. Have also got in-depth understating of Remedy tool
• Has led many process design & improvement initiatives by ensuring ROI objectives of organizations are met in the multi-vendor multiple geography environments
• Areas of Expertise/Specialization:
• Professional Training and Development for ITIL v2/v3 and Assistance in Examination Preparation for Certification.
• Strategic Assessment, Improvement, and Design/Development of IT Operations Management and IT Service Management
• Programs/Frameworks.
• Enterprise Information Technology Service Management and Operations Framework Design, Development, and
• Improvement.
• Compliance Reviews and Audits of the Design and Implementation of Information Technology Organization Structure and
• Information Technology Processes, Policies, and Procedures.
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Course Id: 8684