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Hemant Arora

Pimple Saudagar, Pune, India - 411027

Hemant Arora ITIL Certification trainer in Pune

Hemant Arora

ITIL Expert

Pimple Saudagar, Pune, India - 411027.

3.6

UrbanPro Rating
Referral Discount: Get ₹ 500 off when you make a payment to start classes. Get started by Booking a Demo.

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Overview

§ Total 8+ years’ experience in IT Service Management with expert level experience in Transition Projects, Major Incident Manager, Incident Management, Problem Management, Change Management, Service Improvement, Team/People Management, Service Level Management, Continual Service Improvement
§ ITIL V3 Foundation Certified professional
§ Certified in Service Transition in ITIL V3 from APMG, UK
§ Certified in Service Operations in ITIL V3 from APMG, UK
§ Certified in CSI in ITIL V3 from APMG, UK
§ ITIL® Service Offerings and agreements Certified
§ EXIN Accredited Trainer for ITIL®
§ ITIL® Operation Support and Analysis Certified
§ ITIL® MALC Certified
§ ITIL® V3 Expert Certified
§ Helped one of the Indian Insurance Companies to launch customer portal with integration of CMS and customer portal. Also helped in Implementing escalation matrix into CMS for escalating customer complaints
§ Leaded a team of 4 associates to prepare ITIL Courseware from Foundation to Expert level and got the same accredited by relevant body
§ Conducted more than 200 workshops on all ITIL modules & ITSM discipline in different organizations like IBM, EDS, CSC, Ericsson, HSBC Software Development India, Just Dial, Tech Mahindra, Bank of Tanzania, GE, BCMS, HCL, Comviva, Amdocs, Accenture etc
§ Experienced in implementing and customizing ITSM solutions through consulting and training channels for IT industries following Service Management as core practice
§ Experience in performing current state assessment, GAP analysis before recommending changes in existing or new process, technology framework according to the business requirement
§ As an Exin accredited trainer and Examiner; supervise and provide assistance for candidates taking accredited examinations
§ Provide consultancy services in the areas of identifying process or tools improvement and Implementing ITSM/ITIL right from requirement gathering till knowledge transfer
§ Specialized in conducting online trainings. Presenting online seminars as a speaker, presenter on ITIL Topics

Languages Spoken

English

Hindi

Education

SIMS 2011

Master of Business Administration (M.B.A.)

Address

Pimple Saudagar, Pune, India - 411027

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ITIL Certification classes

Class Location

Online (video chat via skype, google hangout etc)

Student's Home

Tutor's Home

Years of Experience in ITIL Certification classes

12

Teaching Experience in detail in ITIL Certification classes

I've started taking ITIL Classes back in June 2011, and have trained more than 500 professionals on ITIL Track. Please check my Linkedin profile for more information.

Reviews

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FAQs

1. Which classes do you teach?

I teach ITIL Certification, ITIL Foundations, ITIL Implementation, ITIL V3 Certification, ITIL V3 Foundation and ITIL V3 Intermediate Classes.

2. Do you provide a demo class?

No, I don't provide a demo class.

3. How many years of experience do you have?

I have been teaching for 12 years.

ITIL Certification classes 3.6

Class Location

Online (video chat via skype, google hangout etc)

Student's Home

Tutor's Home

Years of Experience in ITIL Certification classes

12

Teaching Experience in detail in ITIL Certification classes

I've started taking ITIL Classes back in June 2011, and have trained more than 500 professionals on ITIL Track. Please check my Linkedin profile for more information.

ITIL Foundations Training 3.6

Class Location

Online (video chat via skype, google hangout etc)

Student's Home

Tutor's Home

Years of Experience in ITIL Foundations Training

12

Teaching Experience in detail in ITIL Foundations Training

Certifications: - ITIL V3 Expert Certified - ITIL4 Foundation Certified and Accredited Trainer - COBIT Certified - ServiceNow Administration Certified - ITIL4 Managing Professional Certified I've been providing training on this subject for more than 8 years. With recent update to ITIL, I've also trained more than 10 batches on ITIL4 Foundation and ITIL4 Managing Professional. Connect with me to know more!

ITIL Implementation Training 3.6

Class Location

Online (video chat via skype, google hangout etc)

Student's Home

Tutor's Home

Years of Experience in ITIL Implementation Training

12

ITIL V3 Certification Training 3.6

Class Location

Online (video chat via skype, google hangout etc)

Student's Home

Tutor's Home

Years of Experience in ITIL V3 Certification Training

12

ITIL V3 Foundation Training 3.6

Class Location

Online (video chat via skype, google hangout etc)

Student's Home

Tutor's Home

Years of Experience in ITIL V3 Foundation Training

12

ITIL V3 Intermediate Training 3.6

Class Location

Online (video chat via skype, google hangout etc)

Student's Home

Tutor's Home

Years of Experience in ITIL V3 Intermediate Training

12

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Hemant Arora describes himself as ITIL Expert. He conducts classes in ITIL Certification, ITIL Foundations and ITIL Implementation. Hemant is located in Pimple Saudagar, Pune. Hemant takes at students Home, Regular Classes- at his Home and Online Classes- via online medium. He has 12 years of teaching experience . Hemant has completed Master of Business Administration (M.B.A.) from SIMS in 2011. He is well versed in English and Hindi.

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