Salesforce Admin Zero to Hero

Unlock your career potential with our Salesforce Administrator and Advanced Administrator Course, designed to help you master the world’s #1 CRM platform through hands-on, real-world learning. From managing users and automating business processes to building dynamic dashboards and advanced data models, you’ll gain the technical expertise and confidence to design, customize, and optimize Salesforce for any organization. Whether you’re a beginner or looking to advance your Salesforce career, this course will prepare you for Salesforce certification and high-demand Admin roles—empowering you to stand out as a skilled, job-ready Salesforce professional.

What students will Learn:

Salesforce Administrator Course Outline

• Module 1: Introduction to Salesforce – Understand Salesforce CRM, its ecosystem, and Lightning interface navigation.

• Module 2: Organization Setup – Configure company settings, user licenses, and default system preferences.

• Module 3: Security & Access Management – Control data access using profiles, roles, and sharing rules.

• Module 4: Standard & Custom Objects – Customize standard objects and create custom objects to fit business needs.

• Module 5: Data Management – Manage, validate, and maintain high-quality data using import/export tools.

• Module 6: Business Process Automation – Automate workflows, approvals, and processes with Flow Builder.

• Module 7: Reports & Dashboards – Build analytical reports and dashboards to track business performance.

• Module 8: Sales & Service Cloud Basics – Learn lead, opportunity, and case management for sales and service.

• Module 9: AppExchange & App Management – Install, manage, and customize third-party Salesforce applications.

• Module 10: Certification Preparation & Project – Review key topics, complete hands-on projects, and prepare for certification.

Salesforce Advanced Administrator Course Outline

• Module 1: Advanced Security & Access – Implement territory management, delegated admin, and advanced sharing.

• Module 2: Advanced Data Management – Automate data processes and handle large data volumes efficiently.

• Module 3: Advanced Automation with Flow – Design complex, multi-step automation using advanced Flow features.

• Module 4: Advanced Reporting & Dashboards – Create joined reports and dynamic dashboards with formulas.

• Module 5: Advanced Service & Sales Cloud – Configure Omni-Channel, entitlements, and advanced forecasting.

• Module 6: Change Management & Deployment – Manage sandboxes, change sets, and deployment strategies.

• Module 7: Analytics & Performance Optimization – Enhance system performance and monitor data usage effectively.

• Module 8: AppExchange & App Lifecycle – Manage package versions, upgrades, and license assignments.

• Module 9: Advanced Real-World Projects – Apply skills through enterprise-level Salesforce implementation projects.

• Module 10: Certification & Career Readiness – Prepare for ADM 211 certification with mock exams and career guidance.