Microsoft Dynamics CRM professional and Functional Consultant with 3.10 years of experience in CRM Application, Customization, Upgrades, Rollout & Support projects.
Involved in end to end implementation of various version of Microsoft Dynamics CRM (2011/2013/2015/2016/Potassium)
Well Experienced in gathering Business requirement(to be model, as model)
Well Experienced in Defining Business Process (Interactive and background)
Well Experienced On Reports (Fetch and Filter), and Personalization ( Dashboards & views)
Experienced in Configuring Security privileges and Roles
Customizing Relationships and Mappings.
Understand customer requirements and advise project team on highly specialized, complex solutions architecture and implementation
Participate as the technical expert in proposal development and presentations to prospective clients
Deliver presentations to all levels of management
Adapt to different end-user learning styles when training, gathering requirements, etc.
Create documentation for clients, including PowerPoint presentations and Visio workflows regarding functional and technical requirements, design, training, process engineering, etc.
Assist internal resources with support or pre-sales of Microsoft CRM and related integrations
Worked on new features of MS CRM 2013 & CRM 2015 like quick view form, action Process, Real Time Workflows, New Security Features, Enhanced Business Rules, Search Screen, Business Process Branches and Hierarchy Visualization
Good communication and interpersonal skills with clients.