Banking Operations and Retail Banking Professional Training

LIVE

1 Hour

₹ 1,000 per month.

₹ 1,500 1-on-1 Class

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Course offered by Komal Nair

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This course is designed for students, fresh graduates, MBA/BBA learners, and aspiring banking professionals who want to understand practical banking operations and prepare for careers in the banking sector.
The training covers:
Introduction to Banking Industry
Retail Banking Operations
Account Opening Process
KYC & AML Compliance
Customer Service in Banking
Cash and Clearing Operations
Deposits and Loan Basics
Digital Banking
Banking Terminology
Banking Interview Preparation
The sessions are based on real-life banking experience gained over 16 years in the banking industry.
Who Should Attend?
BBA Students
B.Com Students
MBA Students
Banking Job Aspirants
Fresh Graduates
Professionals seeking a career in BFSI Key Benefits
Practical banking knowledge
Industry-oriented learning
Interview preparation guidance
Understanding of branch operations
Exposure to banking compliance and customer service processes The trainer is a seasoned banking professional with 16 years of experience in the banking sector including leadership experience as a Branch Operations Manager. Expertise includes retail banking operations, KYC

About the Trainer

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Komal Nair

Master of Design (M.Des. - M.Design.) from NORTH MAHARASHTRA UNIVERSITY in 2006

13 Years of Experience

PROFESSIONAL EXPERIENCE
Senior Project Manager – Training & L&D
Wagons Learning Pvt. Ltd. | Nov 2023 – Present
 Lead large-scale banking training programs for clients like Kotak Mahindra Bank, Deutsche
Bank, and IndusInd Bank
 Manage and deploy a team of trainers across multiple locations
 Conduct train-the-trainer sessions and ensure consistent delivery standards
 Monitor training effectiveness through feedback analysis and performance metrics
 Act as key stakeholder between clients, trainers, and operations teams
Deputy Branch Manager – Operations & Training
ICICI Bank | 2019 – 2021
 Delivered internal training on banking operations, compliance, and customer service
 Ensured adherence to RBI guidelines and audit standards
 Mentored and coached team members to improve performance
Branch Operations Manager
Jana Small Finance Bank | 2018 – 2019
 Trained branch staff on RTGS, clearing, and operational workflows
 Ensured zero discrepancies and high service standards
Assistant Manager – Operations & Customer Training
HSBC | 2010 – 2017
 Managed premium client servicing and supported knowledge sharing/training initiatives
 Delivered process training for new team members
 Handled NSDL/CDSL operations with high accuracy
Earlier Roles
IndusInd Bank | Kotak Mahindra Bank | Indiabulls | ICICI Bank