Komal N.

PROFESSIONAL EXPERIENCE
Senior Project Manager – Training & L&D
Wagons Learning Pvt. Ltd. | Nov 2023 – Present
 Lead large-scale banking training programs for clients like Kotak Mahindra Bank, Deutsche
Bank, and IndusInd Bank
 Manage and deploy a team of trainers across multiple locations
 Conduct train-the-trainer sessions and ensure consistent delivery standards
 Monitor training effectiveness through feedback analysis and performance metrics
 Act as key stakeholder between clients, trainers, and operations teams
Deputy Branch Manager – Operations & Training
ICICI Bank | 2019 – 2021
 Delivered internal training on banking operations, compliance, and customer service
 Ensured adherence to RBI guidelines and audit standards
 Mentored and coached team members to improve performance
Branch Operations Manager
Jana Small Finance Bank | 2018 – 2019
 Trained branch staff on RTGS, clearing, and operational workflows
 Ensured zero discrepancies and high service standards
Assistant Manager – Operations & Customer Training
HSBC | 2010 – 2017
 Managed premium client servicing and supported knowledge sharing/training initiatives
 Delivered process training for new team members
 Handled NSDL/CDSL operations with high accuracy
Earlier Roles
IndusInd Bank | Kotak Mahindra Bank | Indiabulls | ICICI Bank