Update as on 21 Oct: I engaged the CEO directly and, following subsequent correspondence, obtained my refund, except for a deduction of ₹1,500 as an undisclosed registration fee. The delays affected my time (2.5 months) and course timeline, but I appreciate the CEO’s intervention in facilitating the refund. I believe all fees and deductions should be clearly communicated to students before payment. Finally, I want to extend my sincere gratitude to UrbanPro for their consistent facilitation and follow-up until this issue was fully resolved. Initial Feedback as on 22 Sep: Extremely disappointing experience and a complete waste of my money and valuable time. In 1.5 months, only around 5 classes were conducted, and even those happened once in a while with no consistency. With regular classes, I could have completed almost half of my A2 level during this time. Instead, the classes were so irregular that I hardly remember what was taught. The management has been very unprofessional in handling the situation. Despite the repeated missed classes and failure to provide the regular course I paid for, they are still refusing to refund my money. Based on my experience, I would not recommend taking classes here.
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