Chitra K.

I am writing to you regarding your company`s Manger Consumer connect opening. I have been working as National service manger in Vodafone India Ltd for more than 4 years . Through my more than 15 years of experience in customer service across different industries , I have developed impeccable customer service and satisfaction . I am accustomed to work on multiple projects and can offer new ideas to help your company grow and surpass all goals and objectives.

My expertise lies in successfully enhancing operational strategies , innovating new processes and managing overall service functionality to maximize productivity , efficiency and growth . While achieving sales , profit and customer statist faction.

The following achievements demonstrate my qualification for this position.

➢ Holding full responsibility for operational management and service issues for 120 corporate accounts valued
₹ 10 CR of business.
➢ Training, motivation and supervising up to 5 service and sales representatives to drive unparalleled customer support and sales.
➢ Cultivating and developing solid relationship to drive maximum customer servic3e , satisfaction and retention.
➢ Utilizing organisational, interpersonal and problem solving skills to achieve top results.

My proven dedication to optimizing operational success and customer service along with my excellent time management and interpersonal abilities , will contribute immensely to the success of Mahindra Finance.

Thank you for your consideration and I look forward to speaking with you soon.