What are different type of CRM? Explain.

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Ros Raz

Computer science,post graduated,Keralite

Hi Do you mean customer relationship Management?
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There are three types of CrM- operational, collaborative and analytical Operational CRM refers to product and services which allow organization to take care of the customer. Contact centres and websites are examples. Collaborative CRM aims to improves the quality of services and provides direct communication...
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There are three types of CrM- operational, collaborative and analytical Operational CRM refers to product and services which allow organization to take care of the customer. Contact centres and websites are examples. Collaborative CRM aims to improves the quality of services and provides direct communication and intraction method with the customer. Web pages and email are examples. Analytical CRM refers to analysis to data obtained from the customer. It analyze the data and provide information to take decision on optimization and quality improvement. read less
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Customer Relationship Management, better known as CRM, is a broad term that covers concepts used by companies to manage their relationships with customers, which may include attracting the customer, analyzing the customer, and satisfying the customer. CRM is not simply advanced technology; it is a comprehensive...
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Customer Relationship Management, better known as CRM, is a broad term that covers concepts used by companies to manage their relationships with customers, which may include attracting the customer, analyzing the customer, and satisfying the customer. CRM is not simply advanced technology; it is a comprehensive approach to customer relationship management. Straight Marketing offers different types of packages that accommodate customer relationship management and can include anything from setting up policies and processes, to customer service, employee training, marketing and systems/information management. To fill a company’s requirements, Straight Marketing considers a company’s needs before determining the best CRM tools. read less
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