I engaged Santi Nath Karak (Math Tutor) through UrbanPro for my son with an agreement of 8 classes per month against advance payment. However, classes were irregular, often delayed, and poorly managed. In January 2026, I paid ₹4,500, but only one class was conducted. The tutor discontinued on his own after concerns were raised. He assured a refund by 20th February 2026, but till date no amount has been returned despite multiple follow-ups. This reflects lack of professionalism and accountability. I request UrbanPro to take note of this matter.
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