IdentityI am a dedicated and multilingual customer service professional with a strong background in client support, operations, and cross-functional collaboration. Currently, I work as a Senior German Language Teacher at Speaki Ai in Kochi, where I apply my language skills and intercultural competence to help learners master German, particularly in a professional and practical context.
Previously, I worked at Tech Mahindra, supporting Klarna’s customers from the DACH region. I specialized in providing guidance on payment options, account management, and product-related queries. By working closely with departments like IT, Billing, and Risk, I played a key role in resolving complex customer issues and improving the overall customer experience.
In an earlier role at Urban Ground GmbH, I contributed to various areas including operations, support, and finance, strengthening my ability to work in fast-paced, interdisciplinary environments. I bring with me international experience, strong communication skills in German and English (both C1), and technical proficiency in MS Office, Citrix Workspace, and Atlassian Jira.
With a structured and solution-oriented approach, I am passionate about both enhancing customer satisfaction and empowering others through language education.
Eroor South, Kochi 
Certified
