Ravi Kumar

Adventure tourism - to convert the adventure into pleasure for the purpose of tourism business.
- Attraction - Anything/object/activity, which attracts tourists and attach with it.
- Amenities - Extra facilities, service added with attraction, accessibility and accommodation to create tourism. It includes trust, friendship, hospitality, etc.
- Back of the house- Staffs who are not directly involved in providing service. Guests rarely interact with them.
Excursionist – This term is used for the temporary visitors, who do not even stay for twenty- four hours in a hotel.

- Front of the house – This term is used for the staffs who are directly involved in providing services to the guests in the hotel. For example receptionist, bellboys, gatekeeper, etc.

- High-touch service - These are those services which are already prepared but the customer receive it only when he wants. For e.g. room reservation, fast food, printed information, housekeeping service, etc.
Hospitality actually means, “taking care of guests in the best possible way".

- Organizing, providing services and looking care after guests is included in it.
- It means friendly and generous treatment of guests.
Hospitality industry includes all companies involved in providing services for guests. They provide more mental satisfaction than tangible objects.