Pavan Marmat

Result-oriented B.Tech ECE graduate with 10+ years of experience in Training, Communication & People Development. Proven expertise in English language coaching, content delivery, team handling & process improvement. Strong analytical and technical aptitude with excellent written & verbal communication. Seeking growth-oriented roles in Training, Operations, Quality, Customer Success, or Administration. Quick learner, immediate joiner.

*CORE COMPETENCIES*
- *Training & Development*: Curriculum Design, Classroom/Online Delivery, Assessment & Feedback, Student Mentoring
- *Communication*: Business English, Grammar Expertise, Email Etiquette, Public Speaking, Content Creation
- *Operations & Quality*: Process Adherence, Documentation, Audit Mindset, Performance Tracking, Conflict Resolution
- *Technical Skills*: MS Office Suite, Google Workspace, Typing 30 WPM @ 95% Accuracy, Basic CRM Tools, Data Entry
- *Soft Skills*: Leadership, Team Collaboration, Problem Solving, Multitasking, Client Handling, Adaptability

*PROFESSIONAL EXPERIENCE*
*Senior Trainer - English & Personality Development*
*British Institute Of Spoken English and PD, Indore* | May 2014 – Present
1. *Training Delivery*: Trained & mentored 1000+ students/professionals in Business English, Grammar, and Corporate Communication
2. *Content Development*: Designed training modules, assessments & presentations for varied learner profiles
3. *Quality Management*: Evaluated written/verbal assignments, provided detailed feedback, maintained 90%+ satisfaction scores
4. *Operations*: Managed batch schedules, student records, fee follow-ups & coordinated with center management
5. *Stakeholder Management*: Handled parent/student queries, escalations & counseling sessions with empathy


*ACHIEVEMENTS & STRENGTHS*
1. *10 Years Teaching Experience* = Proven ability to simplify complex topics & drive learner outcomes
2. *Technical Background* = Quick to adapt to new software, tools & process-driven environments
3. *Communication Expert* = Zero-error documentation, report writing & professional correspondence skills