In this course you will:

• Master effective email structures to achieve clarity and successful communication
• Learn to write for the reader, starting with effective subject lines
• Carefully consider the email recipients
• Learn to work within principles or 'rules of thumb' to ensure professional, clear & effective emails
• Perfect grammar because it matters
• Format messages for readability
• Learn to write professional emails
• Learn to avoid senders regret by proof reading
• Understand the concept of 'netiquette'
• Master the inbox using some core principles and email functions

Training Strategy

Each module discussed includes knowledge transfer, guidance through PPT, activities engaging the participants, quizzes (where ever needed), role-plays, etc.  

The workshop series utilizes a blend of best practices, case studies, role-plays, techniques, models, and the latest research. These tools will help you understand the concepts and practices you can use to address current challenges in business communication.

Training Pattern

 The concepts are delivered on adult-learning principles and we adapt a 4-step pattern called LEAP

• L â?? Learn
• E â?? Earn/Explore
• A â?? Act
• P â?? Participate/Progress

The program may include DIY sessions to encourage and engage the participants because we believe learning with FUN helps the trainees/participants to actively participate in the learning process.