1 Core responsibility is to analyze the assigned tickets and providing satisfactory resolution to Customer within time frame.
2 Independently handling the FI – GL/AR/AP related issue
3 Post implementation support & maintenance of the project.
4 Resolving day-to-day SAP related issues.
5 Supporting the existing implementation an answering the queries of users.
6 Creation of new reports required by users through service requests.
7 Creation of new objects when required and doing modification’s in various reports.
8 Experience in supporting real-time production systems in SAP R/3 environment
9 Prepared detailed documentation for end users and trained end users to process transactions
10 Providing post-go-live support to users helped users in solving their problems in live environment, and reconfigured settings wherever desired by users.