Rajesh Kumar

Industry-experienced Corporate Communication & Employability Skills Trainer with a career spanning customer service, tele-
sales, aviation, e-commerce and technology. Currently working as a Business Analyst / Product Owner in a software company,
with prior experience across leading organizations including WNS, Fareportal, IndiGo, Amazon. Train-the-Trainer certified and
experienced in training 100+ corporate employees across customer service, telecalling, business and technology functions.
Available in Gorakhpur for visiting faculty, guest sessions, weekend batches, short-term employability programmes and corporate workshops.

CORE TRAINING AREAS
• Spoken English & English for Working Professionals
• Workplace & Business Communication
• Interview Preparation & Mock Interviews
• Personality Development & Confidence Building
• Public Speaking & Presentation Skills
• Group Discussion & Placement Readiness
• Corporate Etiquette & Professional Behaviour
• Customer Service & Customer Handling
• Telecalling, Sales Communication & Telephone Etiquette
• Team Communication & Stakeholder Management

PROFESSIONAL EXPERIENCE
Business Analyst / Product Owner – Technology | Software Company — Currently working for Upcurve Consumer Technologies
Fareportal — Customer Service / Airline & Aviation
WNS — Customer Service / Airline & Aviation
Amazon — Customer Experience / Operations
IndiGo — Customer Service / Airline & Aviation

Career progression across frontline customer-facing roles and business/technology functions, providing practical exposure to
professional communication, customer handling, sales, teamwork, stakeholder management, corporate processes and
workplace expectations.

TRAINING EXPERIENCE
• Trained 100+ corporate employees across telecalling, customer-facing, business and technology functions.
• Conducted practical learning sessions focused on workplace communication, professional behaviour, customer
interaction and role readiness.
• Experience translating real corporate situations into practical, learner-friendly training and role-play exercises.
• Comfortable training freshers, working professionals, customer-facing teams and cross-functional corporate groups.

CERTIFICATIONS
• Train-the-Trainer – Certified Trainer
• Certified Scrum Product Owner (CSPO)