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Dr. Neeraj Sharma

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? Customer Handling Skills: Certified Trainer from...

Sector-39, Chandigarh, India- 160014.

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Overview

Corporate Trainings Conducted

AXIS Bank: Official Consultant Trainer for Northern Zone

Undertaken a number of Training Workshops for Operational Managers of AXIS Bank from different locations of North India. Topics: Teamwork, Team Building, Motivational Skills, Behavioral Skills and Interpersonal Skills.

Osvin Web Solutions: Official Consultant for the Company

Consultant Trainer for the company and take ongoing training sessions for Executives, Senior Executives and Middle Management on different Soft Skill domains.

Olive Greens Pvt. Ltd.: Official Consultant Trainer for 5 years

Consultant Trainer for the company and did a no. of Training projects in different professional colleges of Punjab and Haryana.

Indus Super Specialty Hospital: Official Consultant Trainer for the Hospital

Customer Handling Skills, Conflict Management, Interpersonal Skills, Team Building Business etiquette and Corporate Culture.

Eicher Automobiles: Official Consultant for all types of Trainings

Customer Handling Skills, Team Management, Conflict Management, Business Etiquette. An R & D was also done to identify the weak areas and challenges that were burdening down the business output.

British Library:

Communication Skills, Effective Presentation Skills, Time Management and Stress Management.

Kingfisher Academy:

Interpersonal Skills, Presentation Skills, Confidence Building, Train the Trainer

Quark City:

Customer Handling Skills, Team Management, Team Building Skills, Leadership, Business Etiquette and Baseline Evaluation.

Other Trainings Conducted

Gurukul Vidyapeeth: Training workshop for all the students was conducted for presentation skills, Interview skills, Communication Skills, Aptitude, Group Discussion, Corporate Culture etc.



? BBSBEC (Baba Banda Singh Bahadur Engineering College at Fatehgarh Sahib, Punjab): B.Tech Final year students were trained upon Soft Skills particularly Communication Skills, Interview Skills, Group Discussion, Body Language, and Presentation Skills.


Training Manager (Chandigarh Group of Colleges, Landran, Mohali): Worked as Head-Trainings and developed the content for Soft Skills training for the college. Also did hiring of Trainers and built up the team with TTT sessions for the new hires. Also took training sessions for all the streams of CGC.

Doaba Group of Colleges : B.Tech and MBA final year students on Soft Skills particularly Interview Skills, Body Language, and Group Discussion etc.

SVIET (Swami Vivekananda Institute of Engineering and Technology): BTech Final year students were trained for Campus Corporate interviews.

Train the trainer programme for companies like Flying Cats Airhostess Academy, Vision Unlimited Pvt. Ltd., AHM Pvt. Ltd.

Traveled to different places for company seminars.

Trained students on Voice and Accent and applied Grammar.



Corporate Experience

As Trainer/Academic Head - Doaba Group of Colleges/Chandigarh Institute of Technology from September 2011 till Date.

• To organize and deliver presentations in different colleges/institutions of Punjab and Haryana for Industrial Training to Engineering students.

• To deliver training seminars among students for Interview skills/Soft Skills/Communication Skills etc.


MCTPL Pvt. Ltd.: As Head-Training Division from Dec-2010 till April-2011

Senior Trainer- AHM Pvt. Ltd. July 08-Jan 2009

(Language, communication skills and Soft Skills)

To Train students on communication skills, soft skills etc. : Communication skills training included Voice and Accent training, including sounds (Long vowel sounds, Short vowel sounds and diphthongs; and consonant sounds including the voiced and unvoiced consonant sounds and manner of articulation), applied grammar (Parts of speech, Tenses and Conditionals, Active/Passive, Direct/Indirect and Subject and Verb agreement)

To take care of the trainers’ reports working under.

To audit other trainers and report to the centre head.

Mapping the faculty roster/timetable and managing examinations.

Traveled to different places in Punjab and Himachal imparting trainings and seminars.

Senior Training Specialist- Dell Aug. 06- Jul. 08

Skill Set:

- Dell certified Voice and Accent and expression skills expert.

- Dell certified Trainer for Communication Skills and Soft Skills (TCW).

- Dell certified Customer Handling skills expert.

- Dell certified Advanced resolution expert.

- Dell certified expert on field advice.

Managed newly hired employees and trained them on soft skills and communication skills

Handled a team of 15-25 new hire employees, trained them and took care of their certifications post training, audited them and reported to the training manager.

One of the Pilot trainers for XYCN project where we audited the calls of different callers on the floor and made a reinforcement training plan incase the customer experience (CE) was falling down.

Trainer - Vision Unlimited Training Services Pvt. Ltd. Jun 05 –May06

English Voice & Accent and Grammar.

Conversational and Behavioural skills.

Interview and Presentation skills.

Content Development.

Body language.

To train the newly hired trainers.

Projects/Others:

? Travel to different Engineering colleges and provide the same training (C TOSS Training).

To develop content for the different training programmes run in different school and colleges of Punjab and Haryana.


To council the walk in candidates and tell them about the training and make sure that they and accessed well and get the desired course.

To help the training section of the company in conducting campus interviews in different colleges of Punjab, Haryana and Chandigarh.



? Customer Service Executive - Telecom New Zealand Jun 04-Apr 05



? Taking phone calls from all over New Zealand regarding mobile enquires, internet dial up connections including Jet stream services.

? Selling services like Call Minders, Call waiting, Call diversion, Call track, Caller display, and various residential plans.

? Selling Telecom Mobile phones which also included up gradation from a prepaid to a postpaid mobile. Same approach was for the Internet dial up connections and Jet stream as well.

? Also worked as an Ethnic Interpreter for Hindi and Punjabi.

Languages Spoken

Punjabi, English, Hindi

Address

Sector-39, Chandigarh, India- 160014.

Communication Skills Training Overview

Communication Skills Training

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Dr. Neeraj Sharma address

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Communication Skills Training
Content Writing Training
Personality Development Training Classes
Spoken English classes
Soft Skills Training Classes

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Dr. Neeraj Sharma conducts classes in Behavioural Training, Communication Skills Training and Content Writing. Dr. Neeraj is located in Sector-39, Chandigarh. Dr. Neeraj takes Regular Classes- at his Home and Online Classes- via online medium. He has 12 years of teaching experience . He is well versed in Punjabi, English and Hindi.

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