IdentityB.C.A Graduate & an IT Professional with 9+ years of experience. Proved expertise in handling customers with Soft skills, Technical and Analytical skills.
Coach, Train & Audit new hires as a Quality Assurance Analyst.
Certifications : ( EFSET English proficiency, SCRUM , ITIL, SIX SIGMA, Nexthink).
Current Role : Currently working as Quality Assurance Analyst coaching , feedback, reporting, presentations, Auditing, Cross functional support ( coach, train new hires).
Recognitions :
• Awarded the Best Technical Solutions Engineer in operations the last quarter of 2012 and second quarter of 2013.
• Awarded for Top Contributor for the team for the second quarter of 2013.
• Awarded the Certificates for Exceptional Customer Service in August 2012 and March 2013.
• Rated EE (Exceeded Expectation) for the year 2013 and 2014 (Mid-year performance ratings).
• Received the award in the month of July 2014 for the Topper in resolving tickets within GSD.
• Awarded for the best employee of 2014 for flexibility and consistency in delighting the customers.
• Awarded for driving results across MWS GDC.
• Service award received for completion of Five years with Hewlett-Packard.
• Certificate awarded for Extended support for Alcatel-lucent client project.
• Pega client award for top contribution in NPS scores.
• Awarded for efforts in Employee Engagement for (FY 17 to FY 19)
