Richard

Over 12 years of industrial experience in BPO/BPM and HR Operations industry with world-class organisations.
Strong focus in customer service/experience and rich experience in escalation and knowledge management.
Excellent oratory and social communication skills.
Excellent presentation skills and able to effectively engage employees.
Good writing skills and, ability to write easy to read training manual and ability to build effective presentations using MS Powerpoint.
Excellent understanding of how a call center should function.
Good ability to design, develop and delivery call center training material.
Experience in content and process training of HR Services like HR Admin, Payroll and Help-desk.
Rich experience in training at a team and individual level.