Suddagunte Palya Balaji Nagar, Bangalore 
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I would like to share some honest feedback based on our experience. It was highly disappointing and sad. Before the payment of fees, the communication and follow-ups were very prompt, particularly regarding the ₹3,000 monthly fee. However, once the fees were paid, the communication almost completely stopped. We received one message saying that the class link had been shared, but thereafter there was no follow-up to check whether the child had joined or needed any assistance. When I asked whether you would follow up if the child had not joined or had missed a couple of classes, I was told, “I can’t keep following up; I have many children.” I completely understand that you may have several students and cannot personally follow up repeatedly with every child. However, I do feel that a basic check-in, especially immediately after enrolment or if a student is absent for a couple of classes, would reflect some level of engagement and concern for the student. As a parent, the experience unfortunately felt like the communication was very active until the fee was collected, but there was very little engagement afterwards. I believe that teaching is not only about conducting classes but also about maintaining basic communication with parents and ensuring that the child is actually attending and benefiting from the classes. I am sharing this constructively, as I feel a little more involvement and follow-up after enrolment would significantly improve the experience for both parents and students.
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