Madhan Rao

To use my ' Training Skills ' to create business opportunities for the organization I work in through creating strategies and also training employees in various operational aspects to optimize their performance and job satisfaction. My professional goal is to empower and enhance employee performance by providing quality training within the given TAT.
Summary:
* I have an experience of 10 years, in ITES Training, Recruitment, Training & Development, soft skills, Voice & Accent and resource management.
* Gained experience in conceptualizing and devising strategies for appropriate training and recruitment as per the descriptions provided by clients and organization.

CORE PROFESSIONAL STRENGTHS

VOICE & ACCENT TRAINING: Vowel and consonant sounds, word & sentence stress, intonation, reading phonetic symbols, pause management etc.

LANGUAGE TRAINING: English (Voice and Accent & pronunciation practice).

SOFT SKILLS: Customer Service, Culture Sensitization. Problem Solving & Analytical skills, Team Management & Interpersonal skills , Leadership Skills, Sales, Telemarketing, Telephone & Email Etiquette.

PERFORMANCE IMPROVEMENT PLAN: To record actual performance and then set a desired performance with the Action plan for an associate

COACHING AND MENTORING: Floor coaching to monitor & improve performances of associates.

Area OF EXPERTISE

LIFE SKILLS
* Goal setting
* CV writing
* Email etiquette
* Interpersonal skills
* Time management
* Confidence building
* Presentation skills
* Interview skills
* Communication skills

BUSINESS SKILLS
* Body language
* Business communication
* Business etiquette
* Corporate grooming
* Handling emotions (Conflict management)
* Team Building
* Group Discussions

BEHAVIORAL AND SOCIAL SKILLS

* Social Competence and emotional well being
* Effective communication
* Positive attitude
* Conflict management
* Stress management
* Leadership qualities

PERSONAL DEVELOPMENT

* Improving self-awareness/self knowledge
* Building or renewing identity
* Developing strengths or talents
* Building employ ability
* Improving healthy life style
* Lifestyle check
* Defining and executing personal development plans
* Improving social abilities