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ITIL V3 foundation training in Bangalore-SkillMetrix Knowledge

ITIL V3 foundation training in Bangalore-SkillMetrix Knowledge

Ejipura, Bangalore

15,500

No Reviews Yet
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About the Course


ITIL Foundation:ITIL FOUNDATION TRAINING AT BANGALORE WITH 100% PASSING WARRANTY,ITIL Certification Exam in Bangalore,ITIL V3 Foundation at Bangalore,ITIL V2011 Foundation Certification & Course in Bangalore,ITIL in Bangalore:SkillMetrix is a one stop solution to fulfill all your expectations and requirements from all available quality frameworks, practices & standards. ITIL is collection of good practices in IT Service Management ITIL® Service Strategy, ITIL® Service Design, ITIL® Service Transition, ITIL® Service Operation, ITIL® Continual Service Improvement. Our Key features:- - Accredited Training Provider - 100% Passing Warranty - Trainers are ITIL Expert - Early bird discount so register now - Course Material which covers In-depth subject knowledge - Accredited Exam Center - Will provide Assistance after Training also SkillMetrix is a one stop solution to fulfill all your expectations and requirements from all available quality frameworks, practices & standards. ITIL is collection of good practices in IT Service Management ITIL® Service Strategy, ITIL® Service Design, ITIL® Service Transition, ITIL® Service Operation, ITIL® Continual Service Improvement. Our Key features:- - Accredited Training Provider - 100% Passing Warranty - Trainers are ITIL Expert - Early bird discount so register now - Course Material which covers In-depth subject knowledge - Accredited Exam Center - Will provide Assistance after Training also


Topics Covered


ITIL Foundation - Course Content Course Introduction . Student and Instructor Introduction . Course Learning Objectives . Course Agenda Service Management as a practice . Best Practices in Public Domain . ITIL as a Good Practice . Concept of Service . Concept of Service Management . Processes & Functions . Roles and Responsibilities . The RACI Model . The Service Lifecycle . Basic Concept of Service Strategy . Basic Concept of Services Design . Basic Concept of Services Transition . Basic Concept of Services Operation . Basic Concept of Continual Service Improvement . Exercise & Module Summary Service Strategy . Basic Concept of Service Strategy . Principles and Modules of Service Strategy . Processes of Service Strategy . Exercise & Module Summary Service Design . Basic Concept of Service Design . Principle and Modules of Service Design . Processes of Service Design . Service Level Management . Service Catalogue Management . Availability Management . Information Security Management . Supplier Management . Capacity Management . IT Service Continuity Management . Design Co-ordination . Service Design Package . Exercise & Module Summary


Who should attend


The ITIL qualification is open to any individuals who may have an interest in the subject.


Pre-requisites


None


What you need to bring


None""""


Key Takeaways


The Foundation Level is the entry level qualification which offers candidates a general awareness of the key elements, concepts and terminology used in the ITIL Service Lifecycle, including the linkages between Lifecycle stages, the processes used and their contribution to Service Management practices.

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U

29/01/2014

Hi Suruchi, I would suggest skillmetrix which is part of Qlogy and is one of the best centres for ITIL Certifications. I was trained and certified by Qlogy who partner with APMG. Login and check the calendar for exam dates.

Cheers,
Shiva

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U

28/01/2014

Hi
I am looking for foundation and service operation training along with exam.could unplease provide me details for same.

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U

13/01/2014

What dates are available to take up the ITIL v3 Foundation certification?

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About the Trainer

Shailesh Wanjara

MBA from Pune University


Service Line:
• IT Service Management
o Trainings , Consulting and Tools
Areas of Practice:
• ITSM implementations
• ITIL Gap Analysis and Consultancy
• ISO 20000 Consultancy
• Various ITIL V2 & V3 Trainings at all levels
• COBIT Trainings
• Project/Program Management
• Business/Systems Analysis
• Data Analysis
• Post-implementation reviews
Industry Lines:
? Telecommunications
? Financial Services
? Technology Services
? Service Management Tools
Education & Certifications:
? MBA from Pune University
? ITIL v2 and v3 foundation certified
? ITIL Service Manager (V2 Manager Certification)
? ITIL V3 Expert Certified
? ISO 20000 Internal Auditor Certification
? CobiT Certified
? PRINCE 2 Certified
Professional Experience:
Shailesh Wanjara is a Senior Consultant in the IT Service Management (ITSM)
practice of SkillMetrix. Shailesh is a hard-working
professional who values his productivity in an organization right from day zero. He is
working towards a successful and rewarding career in consulting organizations to help them realize the true potential of their investments in IT. He has 9+ years of experience in IT domain in ITSM, Server Support, Desktop Support, Networking,Managed Services and IT Infrastructure Services in designing and customizing thesolutions through consulting and training practice. He brings in the experience from
an IT service provider’s & System Integrator’s point of view.
Experience Highlights:
Shailesh has specific experience on various end to end ITIL / ISO 20000 and ITSM
Implementations and consulting projects such as follows:
• One of the largest bank in Saudi Arabia wants to implement BMC Remedy ITSM to
streamline the service support activities of the bank’s IT team. Shailesh was
involved in the project from the conception to delivery in terms of Requirement
Gathering, Understanding Docs, Reporting, Conducting the
Analysis/brainstorming workshops, Communications with the business/user
representatives involved in implementation and User Trainings. He is also
responsible for status reporting and management presentations at end of each
major phase of implementation.
• A software services organization (6,000 employee strength) : Client desired to
have their internal IT support team (@60 members) motivated and trained for
process performance improvements before an ISO 20 000 audit. Shailesh
Delivered an orientation workshop where we secured acknowledgement from the
team for the gap-analysis and agreement for performance improvements targets.
The client team was highly motivated towards performance improvement. The bimonthly
targets set in the last ‘commitment’ session were actually achieved by
the team on an average within 25 days, telescoping one year’s improvement in
less than six months.
• Shailesh has worked with a large technology company as core member of ITSM
practice and implementation. He has done ITIL process consultancy (Gap
analysis, project planning, design) for the company. He was also involved in ISO
20000 work, ITIL Process Design and Implementation, Reporting Design and
implementation.
• He has been involved in ITIL in various roles like: Core Team Member ITSM
Practice and Implementation, ITIL Process consultancy (Gap analysis – specially
for incident and problem management process, project planning, design) Design
and development of ITIL Training Courseware and its delivery Team member
Employee ITIL Certification program.
• Trainings worldwide: Shailesh has delivered trainings worldwide in the areas of
ITIL. He has delivered several trainings in ITIL Foundation, ITIL Service Manager
in India, Middle East and Africa.
Multiple End to End ITIL and ISO 20000 consultancy experience which includes all
aspects of ITIL like Current State and Gap Analysis, Implementation, Pre
Certification Audit, Tool customization guidelines and project planning
Background:
• Total experience of more than nine years
• Spent over 2 years in IT Service operations at various levels.
• Spent Two years as a team member for implementing Remedy (IT Service
Management Tool from BMC Software).
• Worked on Remedy migration projects.
• Worked on enhancement and optimization and utilization aspects of open source
ticketing system OTRS for the one of the employers.
• Has worked on ITIL Framework as trainer, consultant and implementer.
• Have done various assignments on ITIL / ISO 20000 consulting and
implementations along with open source tool like OTRS.
• Has worked on service management tools like Remedy (BMC Software) and also
on Discovery and Event monitoring tool from BMC.
Achievements:
Consulting and Implementation:
• Implemented (On-site Team Member/Functional Consultant) Remedy (ITSM Tool)
at a multinational bank in Saudi Arabia and other various companies with On
site/Offsite model.
• Worked as Subject Matter Expert for the courseware development on ITIL
Foundation, Practitioner & Managers level.
• Played instrumental role in getting many organizations certified for ISO 20000
• Played instrumental role in getting organization accredited for ITIL Foundation,
Practitioner and Managers level
Trainings:
? Training delivery on ITIL V3 Foundation level & Intermediate level, CobiT and PRINCE
2 with passing rate of more than 95 % in India and across the Globe
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Course Id: 9052