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itil training in bangalore-SkillMetrix

itil training in bangalore-SkillMetrix

Ejipura, Bangalore

16,500

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About the Course


itil v3 foundation training and certification in bangalore|itil v3 training in bangalore|itil v3 foundation in bangalore|bangalore|certification course for itil,itil foundation,itil expert,itil intermediate|itil course workshop at bangalore:The Information Technology Infrastructure Library (ITIL) is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. In its current form (known as ITIL 2011 edition), ITIL is published in a series of five core publications, each of which covers an ITSM lifecycle stage. ITIL underpins ISO/IEC 20000 (previously BS15000), the International Service Management Standard for IT service management, although differences between the two frameworks do exist.
ITIL describes processes, procedures, tasks and checklists that are not organization-specific, used by an organization for establishing integration with the organization's strategy, delivering value and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement.
ITIL is collection of good practices in IT Service Management
ITIL® Service Strategy,
ITIL® Service Design,
ITIL® Service Transition,
ITIL® Service Operation,
ITIL® Continual Service Improvement.

Topics Covered

Service Management as a practice
. Best Practices in Public Domain
. ITIL as a Good Practice
. Concept of Service
. Concept of Service Management
. Processes & Functions
. Roles and Responsibilities
. The RACI Model
. The Service Lifecycle
. Basic Concept of Service Strategy
. Basic Concept of Services Design
. Basic Concept of Services Transition
. Basic Concept of Services Operation
. Basic Concept of Continual Service Improvement
. Exercise & Module Summary
Service Strategy
. Basic Concept of Service Strategy
. Principles and Modules of Service Strategy
. Processes of Service Strategy
. Exercise & Module Summary
Service Design
. Basic Concept of Service Design
. Principle and Modules of Service Design
. Processes of Service Design
. Service Level Management
. Service Catalogue Management
. Availability Management
. Information Security Management
. Supplier Management
. Capacity Management
. IT Service Continuity Management
. Design Co-ordination
. Service Design Package
. Exercise & Module Summary

Who should attend

This qualification is primarily aimed towards:
• those who require a basic understanding of the ITIL framework;
• those who need understanding of how ITIL can be used to enhance the quality of IT service management within an organization;
• IT professionals or others working within an organization that has adopted and adapted ITIL who need to be informed about, or contribute to an ongoing service improvement programme

Pre-requisites

None

What you need to bring

None"

Key Takeaways

Training & Certification
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About the Trainer

Chandresh Adhiya

IQM & Service Management Strategists Certified ITIL Expert, PMP, ISO 20000 & CobiT Certified,Practitioner for Six Sigma, ISMS & SCRUM


Experience Highlights:

Chandresh had been delivering various assignments based on various frameworks, best practices and standards like ITIL, CobiT, Six Sigma, PMBoK, ISO 27001, and SCRUM etc
• Professional Training and Development for ITIL v2/v3 and Assistance in Examination Preparation for Certification.
• Strategic Assessment, Improvement, and Design/Development of IT Operations Management and IT Service Management Programs/Frameworks.
• Enterprise Information Technology Service Management and Operations Framework Design, Development, and Improvement.
• Compliance Reviews and Audits of the Design and Implementation of Information Technology Organization Structure and Information Technology Processes, Policies, and Procedures.

Illustrative Experiences:

• Worked as an ITSM Strategist to design ITSM framework components based on ITIL v2/v3 and ISO 20000 for leading clients across Asia and in the Middle East region.
• Has many successful IQM based outcomes improvement projects to his credit
• Was involved in implementing ITSM Frameworks using various tools including OTRS, NagiOS, Remedy on different scales.
• Served in multiple IT management and operation roles starting from first level support, technical supervisor, IT project manager, to head of IT operations
• Has delivered ITIL Foundation, Practitioner, and Manager Certification trainings for national and multinational clients across various geographies, including the Middle East region, and prepared a total of more than 4000 attendees for ITIL certification exams.
Background:

• Spent over ten years in IT Service operations at various level starting from first level support to the technical supervisor managing entire team
• Spent one year heading of IT Operations for the organization along with implementing open source ticketing system OTRS. This ticketing system is now not only being utilized by IT department but all the support functions including Admin, HR and Accounts.
• After understanding various operational pressure and bottlenecks the need for service improvement lead to working on ITIL framework for over four years
• Besides having worked on ITIL Framework as trainer, consultant and implementer, have worked on various other practices like CobiT & Project Management
• Have done various assignments on ITIL / ISO 20000 & CobiT consulting and implementations along with various open source tools like OTRS & NagiOS. Have also got in-depth understating of Remedy tool
• Has led many process design & improvement initiatives by ensuring ROI objectives of organizations are met in the multi-vendor multiple geography environments
• Areas of Expertise/Specialization:
• Professional Training and Development for ITIL v2/v3 and Assistance in Examination Preparation for Certification.
• Strategic Assessment, Improvement, and Design/Development of IT Operations Management and IT Service Management
• Programs/Frameworks.
• Enterprise Information Technology Service Management and Operations Framework Design, Development, and
• Improvement.
• Compliance Reviews and Audits of the Design and Implementation of Information Technology Organization Structure and
• Information Technology Processes, Policies, and Procedures.
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Course Id: 9057