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ITIL Intermediate OSA Training at Bangalore-India-SkillMetrix

ITIL Intermediate OSA Training at Bangalore-India-SkillMetrix

Vivek Nagar, Bangalore

27,000

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About the Course


SkillMetrix,itil intermediate training in bangalore-itil intermediate capability osa,rcv,ppo,soa training in bangalore-itil intemediate life cycle so,sd,ss,st,csi training certification exam at bangalore:SkillMetrix are globally recognized leading training providers for various professional certification courses. We have trained 10,000+professionals across countries including employees from the world's leading Fortune 300 companies. We are dedicated to deliver quality trainings across the globe using various delivery modes with 100% Passing Warranty. SkillMetrix deliver in-house, open-house and customized trainings across various domains. We would also like to keep you updated about our training domains like –IT Service Management, Project Management, Information Security Management and Quality Management, Business Management. SkillMetrix partners with accreditation bodies like PMI®, EXIN®, APMG and TUV. Why SkillMetrix: 1.Best in class instructors – All certified ITIL expert. 2.100% Passing Warranty 3.World class course material with inputs from Subject Matter Expert who scored 100% at ITIL Manager’s Bridge to achieve ITIL Expert Certification. 4.Great support Team. 5.Support from expert professionals even after training. 6.You can avail lucrative discounts. Training Details: •Location of Training: Bangalore •Duration of Training:2 Days Our Other offerings: - IT Service Management : ITIL up to Expert Level, ISO 20000 - Project Management : PMP, PRINCE2, ACP - Information Security : CobiT, CISA, ISO 27001 - Business Process Improvement : Six Sigma, Lean IT, Green IT - Cloud Computing and many more....


Topics Covered


Introduction ? The value to the business of OSA activities ? The context of OSA activities within the service lifecycle ? How OSA activities support the service lifecycle ? Optimizing service operation performance


Who should attend


Target Audience The target group of the ITIL Intermediate Qualification: Operational Support and Analysis Certificate includes, but is not restricted to: • IT professionals • Business managers • Business process owners • Individuals who require a deep understanding of the ITIL Certificate in the Operational Support and Analysis processes and how it may be used to enhance the quality of IT service support within an organization • IT professionals who are working within an organization which has adopted and adapted ITIL and who need to be informed about, and thereafter contribute to, an ongoing service improvement programme • Operational staff involved in event management process, incident management process, request fulfilment process, problem management process, access management process, service desk, technical management, IT operations management and application management, and who wish to enhance their role-based capabilities • Individuals who have attained the ITIL Foundation Certificate in IT Service Management and wish to advance to higher level ITIL certifications • Individuals seeking the ITIL Expert Certificate in IT Service Management for which this qualification can be one of the prerequisite modules • Individuals seeking progress toward the ITIL Master Certificate in IT Service Management for which the ITIL Expert is a prerequisite


Pre-requisites


Prerequisite: ITIL V3 Foundation Certificate or ITIL V2 Foundation plus Bridge Certificate and completion of an accredited Course from an ITIL Accredited Training Provider


What you need to bring


We Provide Hard Copy of Student Handbook (Slide and note) & Key concept guide (Prepared as per exam focusing on exam as per syllabus)""


Key Takeaways


Learning outcomes Following completion of this unit, the candidate will know: • The importance of Service Management as a Practice concept and Service Operation Principles, purpose and objectives • The importance of ITIL Operational Support and Analysis while providing service • How all processes in ITIL Operational Support and Analysis interact with other Service Lifecycle processes • The processes, activities, methods and functions used in each of the ITIL Operational Support and Analysis processes • How to use the ITIL Operational Support and Analysis processes, activities and functions to achieve operational excellence • How to measure ITIL Operational Support and Analysis • The importance of IT Security and its contributions to ITIL Operational Support and Analysis • Understanding the technology and implementation considerations surrounding ITIL Operational Support and Analysis • The challenges, Critical Success Factors and risks associated with ITIL Operational Support and Analysis

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About the Trainer

Shailesh Wanjara

MBA from Pune University


Service Line:
• IT Service Management
o Trainings , Consulting and Tools
Areas of Practice:
• ITSM implementations
• ITIL Gap Analysis and Consultancy
• ISO 20000 Consultancy
• Various ITIL V2 & V3 Trainings at all levels
• COBIT Trainings
• Project/Program Management
• Business/Systems Analysis
• Data Analysis
• Post-implementation reviews
Industry Lines:
? Telecommunications
? Financial Services
? Technology Services
? Service Management Tools
Education & Certifications:
? MBA from Pune University
? ITIL v2 and v3 foundation certified
? ITIL Service Manager (V2 Manager Certification)
? ITIL V3 Expert Certified
? ISO 20000 Internal Auditor Certification
? CobiT Certified
? PRINCE 2 Certified
Professional Experience:
Shailesh Wanjara is a Senior Consultant in the IT Service Management (ITSM)
practice of SkillMetrix. Shailesh is a hard-working
professional who values his productivity in an organization right from day zero. He is
working towards a successful and rewarding career in consulting organizations to help them realize the true potential of their investments in IT. He has 9+ years of experience in IT domain in ITSM, Server Support, Desktop Support, Networking,Managed Services and IT Infrastructure Services in designing and customizing thesolutions through consulting and training practice. He brings in the experience from
an IT service provider’s & System Integrator’s point of view.
Experience Highlights:
Shailesh has specific experience on various end to end ITIL / ISO 20000 and ITSM
Implementations and consulting projects such as follows:
• One of the largest bank in Saudi Arabia wants to implement BMC Remedy ITSM to
streamline the service support activities of the bank’s IT team. Shailesh was
involved in the project from the conception to delivery in terms of Requirement
Gathering, Understanding Docs, Reporting, Conducting the
Analysis/brainstorming workshops, Communications with the business/user
representatives involved in implementation and User Trainings. He is also
responsible for status reporting and management presentations at end of each
major phase of implementation.
• A software services organization (6,000 employee strength) : Client desired to
have their internal IT support team (@60 members) motivated and trained for
process performance improvements before an ISO 20 000 audit. Shailesh
Delivered an orientation workshop where we secured acknowledgement from the
team for the gap-analysis and agreement for performance improvements targets.
The client team was highly motivated towards performance improvement. The bimonthly
targets set in the last ‘commitment’ session were actually achieved by
the team on an average within 25 days, telescoping one year’s improvement in
less than six months.
• Shailesh has worked with a large technology company as core member of ITSM
practice and implementation. He has done ITIL process consultancy (Gap
analysis, project planning, design) for the company. He was also involved in ISO
20000 work, ITIL Process Design and Implementation, Reporting Design and
implementation.
• He has been involved in ITIL in various roles like: Core Team Member ITSM
Practice and Implementation, ITIL Process consultancy (Gap analysis – specially
for incident and problem management process, project planning, design) Design
and development of ITIL Training Courseware and its delivery Team member
Employee ITIL Certification program.
• Trainings worldwide: Shailesh has delivered trainings worldwide in the areas of
ITIL. He has delivered several trainings in ITIL Foundation, ITIL Service Manager
in India, Middle East and Africa.
Multiple End to End ITIL and ISO 20000 consultancy experience which includes all
aspects of ITIL like Current State and Gap Analysis, Implementation, Pre
Certification Audit, Tool customization guidelines and project planning
Background:
• Total experience of more than nine years
• Spent over 2 years in IT Service operations at various levels.
• Spent Two years as a team member for implementing Remedy (IT Service
Management Tool from BMC Software).
• Worked on Remedy migration projects.
• Worked on enhancement and optimization and utilization aspects of open source
ticketing system OTRS for the one of the employers.
• Has worked on ITIL Framework as trainer, consultant and implementer.
• Have done various assignments on ITIL / ISO 20000 consulting and
implementations along with open source tool like OTRS.
• Has worked on service management tools like Remedy (BMC Software) and also
on Discovery and Event monitoring tool from BMC.
Achievements:
Consulting and Implementation:
• Implemented (On-site Team Member/Functional Consultant) Remedy (ITSM Tool)
at a multinational bank in Saudi Arabia and other various companies with On
site/Offsite model.
• Worked as Subject Matter Expert for the courseware development on ITIL
Foundation, Practitioner & Managers level.
• Played instrumental role in getting many organizations certified for ISO 20000
• Played instrumental role in getting organization accredited for ITIL Foundation,
Practitioner and Managers level
Trainings:
? Training delivery on ITIL V3 Foundation level & Intermediate level, CobiT and PRINCE
2 with passing rate of more than 95 % in India and across the Globe
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Course Id: 8577