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ITIL Foundation Training in Bangalore With 100% Passing Warranty-SkillMetrix Knowledge Services LLP

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Koramangala, Bangalore

Course ID: 7689

Koramangala, Bangalore

Students Interested 3 (Seats Left 0)

Batches conducted 1

Total Students 2

₹ 16,000

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Chandresh Adhiya

IQM & Service Management Strategists Certified ITIL Expert, PMP, ISO 20000 & CobiT Certified,Practitioner for Six Sigma, ISMS & SCRUM

About Chandresh Adhiya

Experience Highlights:

Chandresh had been delivering various assignments based on various frameworks, best practices and standards like ITIL, CobiT, Six Sigma, PMBoK, ISO 27001, and SCRUM etc
• Professional Training and Development for ITIL v2/v3 and Assistance in Examination Preparation for Certification.
• Strategic Assessment, Improvement, and Design/Development of IT Operations Management and IT Service Management Programs/Frameworks.
• Enterprise Information Technology Service Management and Operations Framework Design, Development, and Improvement.
• Compliance Reviews and Audits of the Design and Implementation of Information Technology Organization Structure and Information Technology Processes, Policies, and Procedures.

Illustrative Experiences:

• Worked as an ITSM Strategist to design ITSM framework components based on ITIL v2/v3 and ISO 20000 for leading clients across Asia and in the Middle East region.
• Has many successful IQM based outcomes improvement projects to his credit
• Was involved in implementing ITSM Frameworks using various tools including OTRS, NagiOS, Remedy on different scales.
• Served in multiple IT management and operation roles starting from first level support, technical supervisor, IT project manager, to head of IT operations
• Has delivered ITIL Foundation, Practitioner, and Manager Certification trainings for national and multinational clients across various geographies, including the Middle East region, and prepared a total of more than 4000 attendees for ITIL certification exams.
Background:

• Spent over ten years in IT Service operations at various level starting from first level support to the technical supervisor managing entire team
• Spent one year heading of IT Operations for the organization along with implementing open source ticketing system OTRS. This ticketing system is now not only being utilized by IT department but all the support functions including Admin, HR and Accounts.
• After understanding various operational pressure and bottlenecks the need for service improvement lead to working on ITIL framework for over four years
• Besides having worked on ITIL Framework as trainer, consultant and implementer, have worked on various other practices like CobiT & Project Management
• Have done various assignments on ITIL / ISO 20000 & CobiT consulting and implementations along with various open source tools like OTRS & NagiOS. Have also got in-depth understating of Remedy tool
• Has led many process design & improvement initiatives by ensuring ROI objectives of organizations are met in the multi-vendor multiple geography environments
• Areas of Expertise/Specialization:
• Professional Training and Development for ITIL v2/v3 and Assistance in Examination Preparation for Certification.
• Strategic Assessment, Improvement, and Design/Development of IT Operations Management and IT Service Management
• Programs/Frameworks.
• Enterprise Information Technology Service Management and Operations Framework Design, Development, and
• Improvement.
• Compliance Reviews and Audits of the Design and Implementation of Information Technology Organization Structure and
• Information Technology Processes, Policies, and Procedures.
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About the Course

SkillMetrix Knowledge Services LLP::ITIL FOUNDATION ,CERTIFICATE IN IT SERVICE MANAGEMENT:ITIL Foundation Training in Bangalore With 100% Passing Warranty-The purpose of the ITIL Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for service management. The ITIL Foundation certificate in IT Service Management is not intended to enable the holders of the certificate to apply the ITIL practices for service management without further guidance.!


Topics Covered


Service Management as a practice: • Concept of Good Practice. • Concept of a Service • Concept of Service Management • Functions, Roles and Processes • Process model • Characteristics of processes. The Service Lifecycle 1. Service Strategy: • How Service Assets are the basis for Value Creation • Basics of Value Creation through Services • Service Portfolio Management (SPM) • Demand Management • Financial Management 2. Service Design: • Understand the importance of People, Processes, Products and Partners for Service Management • The five major aspects of Service Design • Service Level Management (SLM) • Supplier Management • Capacity Management • IT Service Continuity Management 3. Service Transition: • Service V model • Change Management • Service Asset and Configuration Management (SACM) • Release and Deployment Management 4. Service Operation: • IT Services versus Technology components • Stability versus Responsiveness • Quality of Service versus Cost of Service • Reactive versus Proactive • Incident Management • Event Management • Request Fulfillment • Problem Management • Access Management • The Service Desk function • The Technical Management function • The Application Management function • The IT Operations Management function (IT Operations Control and Facilities Management) 5. Continual Service Improvement: • Plan, Do, Check and Act (PDCA) Model to control and manage quality • Continual Service Improvement Model • Role of measurement for Continual Service Improvement • The 7 step improvement process Technology and Architecture


Who should attend


Target Group The target group of the ITIL Foundation certificate in IT Service Management is drawn from: • Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization. • IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme. This may include but is not limited to, IT professionals, business managers and business process owners.!


Pre-requisites


There are no formal criteria or pre-requisites for candidates wishing to attend an accredited ITIL® Foundation course, though some familiarity with IT terminology and an appreciation of their own business environment is strongly recommended.


What you need to bring


Candidate should not bring any for class. During the training we will provide you Student Handbook (Slide and note) & Key concept guide (Prepared as per exam focusing on exam as per syllabus)


Key Takeaways


Learning Objectives Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification. • Service management as a practice (comprehension) • The ITIL service lifecycle (comprehension) • Generic concepts and definitions (awareness) • Key principles and models (comprehension) • Selected processes (awareness) • Selected functions (awareness) • Selected roles (awareness) • Technology and architecture (awareness) • Competence and training (awareness)

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Students Interested 3 (Seats Left 0)

Batches conducted 1

Total Students 2

₹ 16,000

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