Get an ITIL Certification

Information Technology Infrastructure Library (ITIL) is an IT service management framework. ITIL focuses on the key principles for any business: how to enhance IT values, services, increase efficiency and improve customer satisfaction.

ITIL implementations have been designed to help companies determine the need of improvement in any potential areas. Note:  ITIL is not a tool. It is a set of business implementations applicable to IT services management.

Importance

The objective behind ITIL is to ensure that an IT professional is aware of the best possible solutions in any service management situation. ITIL helps companies by reducing costs and improving IT services. A number of major IT companies around the world consider ITIL certification as a crucial requirement in IT service management.

Eligibility

All entry level or experienced IT/ Non-IT professionals are eligible to receive ITIL certification. However, the basic understanding of service management is recommended to clear the exam and to get hired by any IT organization.

ITIL Certifications

As already mentioned, ITIL is recognized as one of the key IT certifications across the world. It has five different certification levels:

• The most popular amongst these 5 is the “Foundation Certification”, which is the first move towards all higher level ITIL certification. Any beginner can get this certification, where as the higher level certifications might require some work experience.
• The exam for ITIL Foundation certification has a total of 40 multiple choice questions which are to be answered in 60 minutes. A candidate has to get least 26 of them right, i.e. 65%, in order to get the certification.
• The total cost of ITIL certification includes the training cost and examination cost. The training cost may vary with different training providers, but the examination cost might range between Rs 5,500 - Rs 7,000.

Note: A recent announcement declared that from January 2014, ITIL will raise the examination fee to somewhere between Rs 11,500 to 14,000.

Candidates from a Non-IT Background

Anyone who doesn’t have an IT background can appear and even clear an ITIL exam. The probability of professional success may however vary. This is because ITIL is all about Information Technology. If you’re not from an IT background, you are not likely to possess enough basic knowledge related to IT services domain. If you think you have even a semi-technical knowledge base about the IT field, you can go for ITIL.

Job Roles

Here are some common job roles for entry level and experienced ITIL certified professionals. 1.      For Entry Level /Some experience

• Process coordination:  Incident Coordinator, Change Coordinator and Configuration Analyst.
• Help Desk
• Desktop/Application Support

2.      For more than 6 years of experience

• Managerial Roles:  Project Manager, Problem Manager, Release Manager and Service Desk Manager.
• Consulting Role: Process consultant, Process Developer.
• ITIL Trainer.

Career Prospects

As more companies are discerning the potential of ITIL management, the need for ITIL certified professionals is increasing in a number of domains, ranging from healthcare to IT. Leading companies like IBM, Microsoft, Caterpillar and many more big firms have adopted ITIL framework for this business services. ITIL is thus a very strong tool with very wide job prospects. If you want to get a certification in ITIL, you can post your ITIL training requirement here. If you’re in Bangalore and looking to get an ITIL certification, click here. The cost of ITIL certification will rise significantly by January 2014. Join a training course now!