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Identity9 years of experience as a Technical Lead with 4.5 years of relevant experience
in Service Now.
● Well understanding of Agile methodology and scrums.
● Good knowledge on ITIL framework and its phases.
● Handled team of 2-4 team members, Managing resources overall project
● Created project plans and resource estimations for some projects.
● Good knowledge on ServiceNow development, integrations, and administration
● Sound experience integration of Service now with third party tools.
● Experienced in challenging environments requiring direct Customer interaction, deadline
driven real time support project.
● Keen Learner, Self-driven and Motivated Person taking initiatives. Honest, Committed
and Dedicated towards work with leadership qualities.
● Proven ability to explore, learn and work independently or as a team.
● Capable to handle team and project.
