Usharani T.

I am a Senior ServiceNow Professional with over 8 years of industry experience and a robust portfolio of 8 core certifications, including CSA, CAD, ITSM, Discovery, Service Mapping, CSDM, HRSD, and HAM.

Throughout my career, I have specialized in architecting and implementing complex solutions across the Now Platform. My expertise extends beyond standard configurations into CSM (Customer Service Management) and deep Integration logic, ensuring seamless data flow between ServiceNow and third-party enterprise systems.

What I offer my students:

Comprehensive Module Training: From IT Service Management to specialized areas like ITOM (Discovery/Mapping) and HRSD.

Certification Fast-Track: Proven strategies and deep-dives to help you clear your CSA, CAD, or Specialist exams.

Real-World Implementation: We won't just look at slides; I teach based on actual project scenarios, including CSDM framework alignment and Hardware Asset Management (HAM) lifecycles.

Technical Interview Preparation: Leveraging my 8 years of experience to help you navigate technical rounds for top-tier developer and architect roles.