Abreena J.

Education:
- Bachelor of Arts in English Language, Andhra University School of Distance Education, (85%)
- Intermediate in BiPC Stream, Chaitanya College, (75%)
- 10th Grade, Timpany School (ICSE), (80%)
Work Experience:
Senior Customer Service Associate, Amazon:
- Currently employed in a dynamic customer service role, demonstrating excellent communication and problem-solving skills.
- Handle customer inquiries, provide resolutions, and ensure customer satisfaction.
- Develop strong interpersonal skills by engaging with customers from diverse backgrounds.
Telesales Advisor, Concentrix:
- Gained valuable experience in a sales-driven environment, working with a UAE-based company.
- Demonstrated exceptional sales conversion skills and maintained a focus on quality customer service.
- Developed persuasive communication skills while meeting sales targets.
Additional Experience:
- Tutored students from different academic backgrounds at my place, showcasing my ability to teach and work with children.
- Possess strong skills, interests, and patience required to effectively teach and engage with students.
With 2.5 years of professional experience, including 2 years at Concentrix and my current role as a Senior Customer Service Associate at Amazon, I bring a strong foundation of skills and expertise to the position of an online home tutor.
During my tenure at Concentrix, I worked as a Telesales Advisor, honing my ability to deliver persuasive communication and meet sales targets while providing exceptional customer service. This experience allowed me to develop strong interpersonal skills and a customer-centric mindset. In my current role at Amazon, I have further enhanced my communication and problem-solving abilities, handling customer inquiries with utmost professionalism and ensuring their satisfaction.
Alongside my work experience, I have also taken on the responsibility of tutoring students from diverse academic backgrounds, showcasing my passion for teaching, patience, and ability to adapt to individual learning needs. With my solid educational foundation in English language studies, including a Bachelor's degree from Andhra University, I am well-equipped to engage students effectively and foster an optimal learning environment.
I am confident that my experience, coupled with my dedication to supporting and educating students, will make me a valuable asset as an online home tutor.