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We hear words like 'please', ' thank you' very frequently. These are the words to show politeness and respect in oral and written communication. Courtesy helps to build goodwill and strenghten relations.
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Courtesy means being polite, kind, respectul towards others.
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Courtesy is one of the most important part of Effective communication.
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A simple and polite Good morning/ hello, appreciations, show respect towrads peers, and subordinates. Remember the tone of voice display your hidden emotions if your just pretending and using these words mechanically or rather saying it out of respect.
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It is same as give respect annd get respect.
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In business communication it is important to be courteous, direct and business oriented.
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One simple act of coutesy is to make sure to spell and pronounce names correctly. Names are important aspect to people's identity, getting it right also show respect and courtesy towards them.
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Paying attention to speaker and tactfully reply even if you disagree to them is also an important aspect of being courteous.
