Rumi Patel

Years of Experience in Personality Development Training Classes

5

Teaching Experience in detail in Personality Development Training Classes

Yet to start, even though have study materials.

Years of Experience in Corporate Training

3

Teaching Experience in detail in Corporate Training

Sr. Soft Skills Trainer in Duncans Tea Limited, Kolkata, giving employees including Department heads in-house training on various topics. Also imparting Soft Skills Training (PAN India) for their various Factories, Depots & Zonal Managers, PSR’s, TE’s & TSI’s. Details of topics are vast, depending on the requirements by the organisation.

Years of Experience in Call Center Training Classes

10

Teaching Experience in detail in Call Center Training Classes

• Complete ownership of handling the Training Department. • Conducting Interviews, Identification and selecting the right candidates for recruitment. • Responsible for Generic, Soft Skills, Voice & Accent Training. • Coordinating with Process Clients during special parameters for training. • Providing assistance to clients during visits for Process Training. • Resolving problems of C.C.Es on the floor during calling. • Making arrangements for special refresher classes for experienced callers during the time of joining the new organization. • Extending administrative support to the management. • Grooming candidates for Interviews, and assisting the organization during their placements.