A seasoned Training and Quality professional with nearly 14 years of experience across customer management, learning & development, and international training delivery. I specialize in soft skills training, product training, sales training, leadership development, and customer experience enhancement.

As a Lead Trainer for the British Council, I have traveled extensively to deliver both face-to-face and remote training programs in countries such as Taiwan, Portugal, France, Romania, Egypt, Morocco, Senegal, Mauritius, Saudi Arabia, and Colombia. My training initiatives have impacted over 1,000 employees globally, spanning customer service, academic management, sales, operations, and leadership teams.

I have played a key role not only in training delivery but also in the design, peer review, and refinement of learning resources such as user guides, explainer videos, and detailed process documentation — ensuring high-quality, globally consistent standards.

Known for my adaptability, cultural sensitivity, and engaging facilitation style, I am passionate about building capability, driving operational excellence, and helping organisations elevate employee performance and customer experience through high-impact training and quality programs.