I am an accomplished customer service professional in multi-utility diesel engines industry with almost 30 years experience across industry leaders, and having grown with Cummins service networks across India for 23 years followed by 5 years association with Eicher Engines and 1 year + with Ashok Leyland and recently 1 year with Hyundai Heavy Industries Co Limited Dealership in Ghana ( West Africa ) & now a Empanelled Consultant & Freelance Trainer. & Memeber CoE Automotive Domain Tata Institute of
Social Science
I am extensively experienced in service system development, Dealer development, network development, new products launch, project management, AMC development & field services with wide understanding of new generation engines and application engineering. During my initial years with Cummins I have mastered field engineering services in closing large sale projects and subsequently charted a growth path finally managing development of service business across product lines in the exit capacity of Executive Manager.
I am a recognized professional in Customer Relationship Management (CRM) credited to have developed beneficial relationships with large corporate houses and Government departments by way of providing reliable and cost-effective solutions customer-friendly services.
I have demonstrated proven expertise in service competency development across internal teams & Dealerships to meet emerging business objectives as well as training customers on.